CLAUDIA MACKENZIE
Auckland,AUK
Summary
Results-driven professional with diverse experience in sales, marketing, and operations management. Proven ability to build relationships, cultivate partnerships, and grow profit channels through strategic networking and trust establishment. Skilled in educating clients, implementing pricing strategies, and driving territory development while thriving in fast-paced environments. Strong communicator adept at prioritizing tasks to meet deadlines and exceed client expectations.
Overview
16
16
years of professional experience
Work History
Business Development Manager
2K Ltd
04.2022 - Current
- Developed strategic partnerships to expand market reach and enhance brand visibility.
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Managed client relationships, ensuring satisfaction and retention of key accounts.
- Negotiated contracts and agreements to secure favorable terms for the company.
- Established new customer accounts using negotiation and sales closing abilities.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Collaborated with cross-functional teams to create tailored marketing strategies.
- Organized meetings between senior management and prospective customers.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Facilitated training sessions for team members on best practices in business development.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Managed budgets and resources efficiently to maximize return on investment.
- Negotiated contracts with vendors, suppliers, partners, and customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Maintained a database of existing customers and prospective leads.
- Managed daily financial transactions and recorded entries in accounting software.
- Assisted in preparing financial reports and statements for management review.
- Processed invoices and ensured timely payments to vendors and suppliers.
- Supported budget preparation by gathering data and tracking expenditures.
- Maintained organized financial records and files for easy access and compliance.
- Analyzed expense reports to identify discrepancies or areas for improvement.
- Provided administrative support during audits by gathering necessary documentation.
- Prepared invoices for customers and suppliers.
- Entered data into accounting software packages accurately and efficiently.
- Created spreadsheets to track budget expenses and income.
- Facilitated communication between team members to ensure alignment and clarity in project goals.
- Reconciled bank statements on a regular basis.
- Assisted with financial forecasting and risk analysis to support strategic planning.
Senior Inventory Specialist
Produced Delivered LTD
01.2021 - Current
- Managed inventory processes and organization to ensure optimal stock levels
- Monitored and maintained sufficient stock levels.
- Conducted weekly stock take across all production units to verify inventory accuracy
- Weekly stock take
- Reconciliation of stock in warehouse with actual stock on system
- Stock rotation accordingly
- Stock supply planning
- Handling of stock (Forklift and Reach Truck)
- Receiving of stock
- Weekly reports and management meetings
- Ensure warehouse is well organized and clean at all times
- Ongoing training and staff improvement processes
- Communicated inventory status and issues to relevant departments to facilitate timely resolutions
- Hellofresh
Team Member - Promoted
Produced Delivered LTD
09.2020 - 12.2021
- As a Senior Inventory Specialist my main duties and responsibilities include:
- As a Team Leader in the Ice production department:
- Trained new staff to facilitate smooth onboarding and operational readiness
- Managed stock using inventory software (Matflo) to maintain optimal stock levels
- Ensured efficient stock readiness for production
- Conducted weekly stock take of all production units to ensure accurate inventory levels
- Weekly stock forecast and estimated usage
- Operation of the Ice Machine, changing of Films, ensuring the machine runs smoothly.
- Palletizing all ice packs and storing in freezer according to allocated spaces
- Quality Control
- Hellofresh
Sales Manager / PA to CEO
Superdoors
04.2019 - 12.2019
- Managing Key accounts
- Developed strategies to attract new clients and foster growth.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Evaluating industry trends and adapting accordingly
- Coordinated operations and communication between three branches to ensure consistency and efficiency
- Ensured deadlines and targets were met
- Managing the CEO’s schedule and travel arrangements.
- Support office staff with administration duties
Warehouse Manager
Granor Passi Ltd
02.2012 - 12.2018
- Managed daily operations of warehouse activities and logistics.
- Supervised team of warehouse staff to ensure efficient workflow.
- Coordinated inventory management and stock replenishment processes.
- Oversaw shipping and receiving processes for accuracy and timeliness.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Operated forklifts to fill or empty overhead spaces.
Food and Beverage Manager
Protea Hotels
01.2012 - 12.2012
- Managed daily food and beverage operations for hotel guests and events.
- Developed and implemented innovative menu offerings to enhance guest satisfaction.
- Trained and supervised staff on service standards and operational procedures.
- Collaborated with suppliers to source high-quality ingredients and beverages.
- Oversaw inventory management to maintain adequate stock levels for service needs.
- Conducted regular quality inspections to ensure food presentation met standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Events Coordinator - Promoted
Protea Hotels
02.2010 - 12.2011
- Coordinated event bookings and ensured seamless guest experiences at Protea Hotels.
- Managed communication between departments for efficient hotel operations and guest satisfaction.
- Organized logistics for conferences and special events, ensuring all details were executed flawlessly.
- Collaborated with vendors to secure supplies and services necessary for daily hotel operations.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Safety - Theory and practical assessments for forklift operating basic skills in accordance with the Department of Labour (DOL) publication approved code of practice for training Operators and Instructors of powered industrial lift trucks (forklifts), Counter Balance, Reach Hoist, Ride on pallet Jack
Double “R” Industrial Training Limited
East Tamaki, NZ02.2024
Scissor Lift -
Hirepool Ltd
Penrose,NZ02.2024
Diploma in Hospitality Management -
IHT Hotel School
Cape Town, ZA01.2007
Skills
- Word
- PowerPoint
- Sage and Xero accounting software
- Excel
- Outlook
- Notes
- Matflo (warehouse inventory system)
- Time management
- Problem solving
- Customer service
- Highly organized
- Computer literate
- strong administrative skills
- Inventory control
- Adaptable
- Self-motivated
- Quick and eager learner
- Professional and confident
- honest and reliable
- Independent
- Trustworthy
Accomplishments
• Increased sales by 60% in the first year, Granor Passi. Implemented a marketing plan to increase sales.
• Top Sales Team Member, Super Doors. Customer service scores increased by 10% to 20% year-on-year.
• Promotion after 6 months, Protea Hotel. Got promoted from Events Coordinator to Food and Beverage Manager within a 6-month period.
• Top Sales Team Member, Super Doors. Customer service scores increased by 10% to 20% year-on-year.
• Promotion after 6 months, Protea Hotel. Got promoted from Events Coordinator to Food and Beverage Manager within a 6-month period.
References
Available on Request
Skills
Word, Powerpoint, Xero Accounting, Excel, Outlook, Notes, Matflo (warehouse inventory system), Time Management, Problem Solving, Customer Service, Highly Organized, Computer Literate, Strong Administrative Skills, Inventory Control, Adaptable, Self Motivated, Quick and Eager Learner, Professional and Confident, Honest and Reliable, Independent, Trustworthy
Languages
English
Full Professional
Afrikaans
Full Professional
Timeline
Business Development Manager
2K Ltd
04.2022 - Current
Senior Inventory Specialist
Produced Delivered LTD
01.2021 - Current
Team Member - Promoted
Produced Delivered LTD
09.2020 - 12.2021
Sales Manager / PA to CEO
Superdoors
04.2019 - 12.2019
Warehouse Manager
Granor Passi Ltd
02.2012 - 12.2018
Food and Beverage Manager
Protea Hotels
01.2012 - 12.2012
Events Coordinator - Promoted
Protea Hotels
02.2010 - 12.2011
Safety - Theory and practical assessments for forklift operating basic skills in accordance with the Department of Labour (DOL) publication approved code of practice for training Operators and Instructors of powered industrial lift trucks (forklifts), Counter Balance, Reach Hoist, Ride on pallet Jack
Double “R” Industrial Training Limited
Scissor Lift -
Hirepool Ltd
Diploma in Hospitality Management -
IHT Hotel School