Summary
Overview
Work History
Education
Skills
Accomplishments
Residency Status
References
Timeline
Generic

Claudia Paasi

Summary

Successful customer service and administrator with over 10 years of experience addressing customer requests and concerns. I am seeking an administration position where I can utilise proven skills achieved through focused jobs held. Experienced Office office management and administration professional has experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.

Overview

10
10
years of professional experience

Work History

Field Coordinator / Research Assistant

Pasifika Preventing Diabetes Programme - PPDP
08.2023 - Current
  • Supported the development of proposals for new projects, showcasing company capabilities and highlighting past successes.
  • Conducted monthly staff meetings to communicate program needs and scheduled activities.
  • Developed comprehensive training programs for new staff members, improving overall team performance.
  • Negotiated contracts with vendors, securing favourable terms for materials and services needed onsite.
  • Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
  • Discussed volunteer opportunities and training requirements with interested candidates.
  • Ensured compliance with safety regulations through regular audits and staff training sessions.

Data Collector

Pasifika Prevention Diabetes Program
02.2021 - 07.2023
  • Achieved a high degree of accuracy in all collected data by cross-referencing information from various sources.
  • Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
  • Ensured high-quality data acquisition by strictly following guidelines and maintaining meticulous attention to detail.
  • Leveraged advanced knowledge of statistical methodologies to ensure appropriate sampling techniques were employed during each project phase.

Visual Care Co-ordinator

Telehealth, Telstra Health
03.2019 - 01.2021
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Educated patients on self-care strategies, promoting independence, and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Enhanced patient care by developing and implementing comprehensive care plans.

Client Manager, Motor Claims

Hollard Insurance
03.2016 - 02.2019
  • Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
  • Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Implemented new processes to streamline workflow and improve overall efficiency within the team.
  • Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
  • Trained new employees on company policies, procedures, and best practices, ensuring seamless integration into the team dynamic.
  • Led team meetings focused on continuous improvement, fostering an environment of open dialogue and constructive feedback among team members.

Servicing Adviser

National Australia Bank
01.2014 - 02.2016
  • Assisted clients with loan modifications, enabling them to maintain their homeownership status.
  • Ensured accuracy in reporting data through diligent attention to detail during reconciliation processes.
  • Developed customized client solutions by thoroughly analyzing individual financial circumstances and needs.
  • Provided training to new employees, ensuring consistent service quality across the team.
  • Maintained comprehensive record-keeping practices that facilitated quick retrieval of account information when needed.
  • Reviewed account documentation, identifying discrepancies or inaccuracies that could impact client relationships or business operations.
  • Fostered a positive work environment that promoted collaboration, innovation, and continuous improvement in servicing processes.
  • Delivered exceptional customer service as a dedicated point of contact for high-priority clientele, addressing their unique concerns and requirements.
  • Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.

Education

Bachelor of Science - Health Science

Western Sydney University, Campbelltown Campus
Sydney, NSW

Diploma Beauty Therapy

Elite International School of Beauty And Spa Therapies
Sydney, NSW
07.2013

NCEA

St Mary's College
Auckland, NZ
01.2004

Skills

  • Ability to use MS Outlook as an organising tool
  • Some use of MYOB software (Beginners)
  • Excellent keyboard and good typing skills
  • Attention to Detail
  • Dependable and Consistent
  • Schedule Management
  • Quality Assurance
  • Personnel Management
  • Billing and Accounting Support
  • Analytical and Critical Thinking
  • Data Entry and Analysis
  • Customer Relations

Accomplishments

  • Sacred Heart, Ponsonby Parish – Youth Secretary 2007
  • Natcoll Design Technology Certificates for Designing Layouts (Photoshop, Page Maker & Illustrator) 2003
  • Diligence in Year 12 Mathematics 2003
  • St Catherine's College Most Valuable Rugby Player 2003
  • Wellington Institution of Technology Certificate for Hair & Beauty 2002
  • Wellington Secondary Girls Under 16 Rugby Representative 2002
  • Elite International School of Beauty and Spa Therapies July 2012 - July 2013
  • Western Sydney University 2020

Residency Status

New Zealand Citizen

References

Available upon request

Timeline

Field Coordinator / Research Assistant

Pasifika Preventing Diabetes Programme - PPDP
08.2023 - Current

Data Collector

Pasifika Prevention Diabetes Program
02.2021 - 07.2023

Visual Care Co-ordinator

Telehealth, Telstra Health
03.2019 - 01.2021

Client Manager, Motor Claims

Hollard Insurance
03.2016 - 02.2019

Servicing Adviser

National Australia Bank
01.2014 - 02.2016

Bachelor of Science - Health Science

Western Sydney University, Campbelltown Campus

Diploma Beauty Therapy

Elite International School of Beauty And Spa Therapies

NCEA

St Mary's College

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Claudia Paasi