Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Claudia Schlup

Wellington,WGN

Summary

Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Quest 256 Lambton
09.2022 - Current
  • This is my first professional office job which has shown me a different side of customer service
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • My role is the morning shift which consists of opening the office, preparing the day, organising the housekeeping report, checking out guests, and seeing what’s happening overnight to be followed up with
  • As I am the first one in the office I like to make sure that every guest had a comfortable stay the night before.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collecting reservation and extra payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.

Keyholder/Assistant Manager

Pascoes
12.2021 - 05.2022
  • In this role I was selling high valued and high-quality jewellery products, run days alongside team members so the day was set up, looked after the stock that came and went through our store, dealt with repair jobs that would go to our jewellery repairs and watchmakers, invoices that would come from suppliers for repairs, and our evaluators
  • The role was very hands-on as I would always have a lot of jobs to manage on a daily basis, as well as accompanying every customer that would come through the door
  • Product knowledge was a key thing in this role as we dealt with many different kinds of precious gemstones and metals when it came to finding what the person was either looking for or needing a repair for
  • I also opened/closed the till and made sure everything was locked away every night
  • My greatest achievement in this role was selling a $5,000 diamond ring to a husband that was getting it for his wife after she recovered from breast cancer
  • This was a big achievement as the store is the smallest branch in Christchurch and doesn’t always have sales that big, but also because I got to go through all of the advantages and care package with the customer for example he gets a 5-year diamond guarantee and free sizing
  • I had to leave this job to move back to Wellington.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Team Leader

Nood Tower Junction
07.2021 - 11.2021
  • At Nood my role mostly consisted of leading the showroom in furniture/homeware sales, along with assisting the store manager in the day-to-day procedures of running a retail store.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • This includes opening/closing, maintaining stock levels and ordering, and ensuring the store is neat and tidy throughout the day
  • My role also involved organising the in-store merchandising in a way that is both aesthetically pleasing to the customer and conducive to sales.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Held weekly team meetings to inform team members on company news and updates.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Retail Assistant

The Salvation Army
08.2017 - 07.2021
  • TI also wanted to ease back into the workforce and it was the perfect job that allowed me to do that
  • It has taught me a lot about retail and what to expect when it comes to retail, unlike in the New World as I had little to no knowledge of how to greet, serve and treat customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Salesperson

Freedom Furtniture Wellington
06.2020 - 08.2021
  • At Freedom Furniture I learnt how to sell furniture for the first time, and it was very different from my normal experience in the retail world
  • At Freedom, I started off selling furniture and gaining knowledge of each furniture item and the importance of understanding each customer's needs and wants for what they were looking for.
  • I also had the lucky chance to learn the Online system which involved sourcing, processing, wrapping, and them out
  • This involved processing orders in house orders, as well as orders for other stores across the country.
  • Being in this job I’ve learnt how to actively communicate to customers about the concerns of their orders, as well as communicating about the concerns of lead times and delays with shipping issues in this current time.
  • This role has given me a lot of experience and skills that I can carry into a lot of other retail jobs, this includes, learning more about Ticketing systems like LastYard, using Excel to identify orders and register gift cards, doing docket returns on orders and homewares items, cancelling orders, creating large furniture orders, creating freight bookings, closing tills at the end of the day, and restocking the store where it needs to be done.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Provided product benefits and advantages and discussed pricing with interested parties.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Assistant

Radicool Kids
06.2018 - 06.2020
  • Radicool Kids was an amazing opportunity for me to learn about the administration and management side of retail
  • Over the Christmas and New Years period of 2018 and 2019, I managed the store on my own with part-timers and trained them during the busy period
  • I also took care of the stock takes and make sure that everything was being done correctly while the manager was gone
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed revenue models, process flows, operations support and customer engagement strategies.

Christmas Casual Retail Assistant

Forever New
11.2017 - 03.2018
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Kept merchandise organized with regular recovery work.
  • Built extensive product knowledge and recommended personalized solutions to customers.
  • Assisted customers with sales orders, returns and exchanges.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Delivered outstanding service to customers to help locate items and access backorder options for hot products.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Bakery Assistant

New World Willis Street Metro
12.2016 - 03.2017
  • My roles in this job were: to serve customers, clean up the bakery section and put in new bakery products as well as the date on each item was to be put out
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Inspected goods to establish accurate pricing and labelling.

Retail Sales Assistant

Pagani Willis Street
03.2018 - 09.2018
  • Pagani was a great store to work at and gave me a chance to get more competitive with IPS-focused retail and become a better salesperson
  • I learnt how to utilise my outgoing personality to communicate and help customers as well as grow into a well-respected and dependable staff member
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Logged reports, expenses, receipts, and sales in company database.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Bachelor of Arts - Criminology

Victoria University of Wellington
Wellington, NZ

High School Diploma -

Wellington Girls College
Wellington, NZ
12.2017

Skills

  • Communication
  • Self-Motivation
  • Having the ability to do teamwork and independent work
  • Time Management
  • Achieves highly with IPS and Average sales
  • Quick learner
  • High-level skills with Microsoft Word & Excel
  • Room Assignments
  • Spreadsheet Tracking
  • Maintain Security
  • Multi-Line Telephone Systems
  • Complex Problem-Solving
  • Availability Record Keeping
  • Greeting and Seating Clients
  • Data Confirmation
  • Conflict Management
  • Telephone Reservations
  • Verbal and Written Communication
  • Concierge Services
  • Information Updates
  • Inquiry Requests
  • Telephone Etiquette
  • Calendar Management and Effective planning
  • Email Decorum
  • Patron Satisfaction
  • Mail Handling
  • Accounting and Billing Software
  • Listening Skills
  • Filing
  • Office Supplies Inventory Management
  • Answer Telephone Calls
  • Guest Registration

Websites

Additional Information

  • AWARDS: , Silver academic effort award Level one NCEA Merit Endorsement Level two NCEA Certificate Level Three NCEA Certificate Year 13 - Citizenship Award Retail Skill paper US11831

Timeline

Front Desk Receptionist

Quest 256 Lambton
09.2022 - Current

Keyholder/Assistant Manager

Pascoes
12.2021 - 05.2022

Team Leader

Nood Tower Junction
07.2021 - 11.2021

Salesperson

Freedom Furtniture Wellington
06.2020 - 08.2021

Sales Assistant

Radicool Kids
06.2018 - 06.2020

Retail Sales Assistant

Pagani Willis Street
03.2018 - 09.2018

Christmas Casual Retail Assistant

Forever New
11.2017 - 03.2018

Retail Assistant

The Salvation Army
08.2017 - 07.2021

Bakery Assistant

New World Willis Street Metro
12.2016 - 03.2017

Bachelor of Arts - Criminology

Victoria University of Wellington

High School Diploma -

Wellington Girls College

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Claudia Schlup