Claudia Sua'ilua

As a Receptionist/Office Administrator at Bunnings, I played a key role in supporting the smooth operation of the office and ensuring a positive experience for both internal teams and external visitors. My responsibilities included a variety of administrative and organizational tasks:

• Managing Phone and Email Communication: I answered incoming calls and emails, directing inquiries to the appropriate department or team member. I also handled scheduling and assisted with general customer service requests.

• Maintaining Office Documents: I was responsible for keeping all office documents up to date, including filing, organizing, and ensuring that records were easily accessible. This included maintaining physical and digital filing systems and ensuring documents were properly stored and organized for quick retrieval.

• Confidentiality and Privacy: I adhered to privacy policies and handled sensitive information with care. This included ensuring that personal and confidential data was kept secure and that all legal and company privacy protocols were followed, especially when managing customer or employee information.

• General Office Administration: I managed the day-to-day office tasks such as ordering office supplies, managing inventory, and assisting with the preparation of reports and presentations.

• Ensuring Compliance: I was responsible for ensuring that all office procedures complied with Bunnings' internal policies and industry regulations, especially in relation to data privacy, health and safety, and general administrative practices.

During my time as a Receptionist and Office Administrator at Kerry Lane Motel, I was responsible for a wide range of tasks aimed at ensuring smooth operations and providing a positive experience for our guests. My main duties included:

• Guest Check-ins and Check-outs: I welcomed guests, checked them into their rooms, and assisted with check-outs. I ensured that their reservations were properly recorded and that they received all necessary information about their stay.
• Managing Reservations: I handled both phone and in-person reservations, and kept track of availability to ensure all bookings were processed efficiently. I also assisted with changes to bookings when needed, ensuring a smooth experience for guests.
• Customer Service: I provided exceptional customer service by responding to guest inquiries, addressing concerns, and fulfilling requests. Whether it was providing information about the local area or resolving any issues, I worked to make sure every guest had a pleasant stay.
• Handling Payments: I processed payments for reservations, checked guests out, and ensured that all financial transactions were accurate. I also handled any billing inquiries, ensuring clarity and transparency for guests.
• Coordinating with Housekeeping: I communicated regularly with the housekeeping team to make sure rooms were ready for new guests and maintained a high level of cleanliness throughout the motel.
• Phone and Email Communication: I answered phone calls and emails, confirmed reservations, and addressed any requests or questions guests had about their stay.
• Maintaining the Front Desk: I kept the front desk organized and stocked with all necessary supplies, including brochures, keys, and any forms required for guest check-ins.