Claudia Wilkinson
Summary
Dynamic professional with a background in guiding factory tours, providing excellent customer service in retail settings, and a demonstrated proficiency in administrative and office tasks. Skilled in managing diverse responsibilities, from leading engaging factory tours to ensuring smooth retail operations. Proven ability to adapt quickly to new environments and deliver exceptional results in fast-paced settings. Adept at building strong customer relationships and collaborating effectively with teams to achieve shared goals. Seeking to leverage comprehensive experience and administrative skills to contribute to a dynamic office environment where efficiency and professionalism are valued.
Overview
9
9
years of professional experience
Work History
Tour Guide
Picot Productions
12.2021 - Current
- Guided groups of up to 30 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests to facilitate a memorable experience.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Seasonal Orchard Worker
OPAC - Opotiki Packing and Cool storage
12.2019 - 02.2020
- environment, ensure company meets release targets, differentiate between diseased and healthy fruits, document findings
- Skilled at working independently and collaboratively in a team environment.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with leaves during the sampling process.
- Increased efficiency in sample processing through meticulous organization and effective time management.
- Demonstrated a keen eye for detail in distinguishing between diseased and healthy leaves meeting the company's release targets.
Care Worker
Aspiring Enliven Care Centre (Presbyterian Support)
09.2016 - 12.2019
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Monitored and assisted residents through individual service plans.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
Checkout Operator
Four Square (Foodstuffs)
04.2015 - 05.2018
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Followed company policies and procedures regarding cash handling.
Education
Diploma - Business Management And Leadership
Open Polytechnic
Online Studies 2025
NCEA Level 1, 2, And 3 -
Mount Aspiring College
Wanaka11.2018
Skills
- Critical thinking
- Great oral and written communication
- Problem solving
- Reliable
- Public speaking
- Active listener
- Empathy
- Workplace First Aid Certificate
References
- Rosey Holland (Tour and Retail Manager), 021 215 7976, rosey@reallygood.co.nz, Picot Productions
- Madeleine Esdaile, 03 553 3010, madeleine.esdaile@psotago.org.nz, Aspiring Enliven Care Centre
- Cam SinClair, 021856701, Wanaka Four Square
Hobbies and Interests
- Yoga
- Running
- Skiing
- Reading
Timeline
Tour Guide
Picot Productions
12.2021 - Current
Seasonal Orchard Worker
OPAC - Opotiki Packing and Cool storage
12.2019 - 02.2020
Care Worker
Aspiring Enliven Care Centre (Presbyterian Support)
09.2016 - 12.2019
Checkout Operator
Four Square (Foodstuffs)
04.2015 - 05.2018
Diploma - Business Management And Leadership
Open Polytechnic
NCEA Level 1, 2, And 3 -
Mount Aspiring College
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