Inspiring manager with extensive experience in financial product industries and 11 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Accomplished Channel Manager with proven skills in developing profitable partnerships and surpassing sales targets. Highly driven in identifying, pursuing and capitalizing on channel sales opportunities. Articulate and decisive with excellent judgment for developing successful strategic plans.
Hi, I’m
Claudia Yin
Auckland,AUK
Summary
Overview
19
years of professional experience
Work History
Aocheng Branding CompanyLaoshan, Qingdao
General Manager
11.2014 - 07.2019
Job overview
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Pingan Securities CompanyShinan, QINGDAO
Channel Partner Manager
07.2004 - 04.2015
Job overview
- Advocated for channel needs cross-functionally to deliver on partner and customer promises.
- Created sales and marketing campaigns to drive lead generation for channel partners.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Assisted partners in selling, implementing and supporting company services.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Guangfa SecuritiesShinan, Qingdao
Stockbroker Assistant
10.2000 - 06.2004
Job overview
- Consulted with customers to discuss market information.
- Monitored daily stock prices to compute fluctuations for secure loan collateral requirements.
- Optimized loan collateral strategies based on stock prices and fluctuations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Auckland University of TechonologyAuckland
Master of Science from Master of Marketing
03-2024
University Overview
HuaQiao UniversityXiamen China
Bachelor of Science from Chemical Analysis
09.1999
University Overview
Skills
- Customer Service
- Problem-Solving
- Time Management
- Verbal and Written Communication
- Account Management
Timeline
General Manager
Aocheng Branding Company
11.2014 - 07.2019
Channel Partner Manager
Pingan Securities Company
07.2004 - 04.2015
Stockbroker Assistant
Guangfa Securities
10.2000 - 06.2004
Auckland University of Techonology
Master of Science from Master of Marketing
HuaQiao University
Bachelor of Science from Chemical Analysis
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