Claudia Young

• Communicated positively with children and guardians.
• Played games, worked on puzzles and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

• Balancing and organising till by handling cash, counting change and storing coupons.
• Greeting customers, helping locate products and suggesting suitable options.
• Using POS system to process sales, returns, online orders and gift card activations.
• Approaching browsing customers to initiate conversations to determine buying preferences.
• Working as team leader on weekends when needed.
• Taking school tours through the visitor centre. Educating students on the honey bee, beekeeping, how honey is processed and what goes on inside the hive.
• Taking candle-making classes during school holidays - all ages.
• Opening up a real beehive and showing visitors during summer months.
• Meet and greeting cruise ship tours.
• Renewed First Aid Certificate.

Helping create a positive and welcoming gym environment.

Going that extra mile to build relationships with and support members.

Meet monthly sales targets, through signing up x amount of members.

Confidence working independently and with others, e.g. personal trainers.

Following up overdue membership payments.

General administration tasks, e.g. answering emails, responding to member queries, complaints and enquiries in a timely manner.

Social media advertising via videos and monthly promotions.

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases and locate items.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Worked as a trained barista at the on-site cafe.
• Served hot and cold beverages and ice-creams.
• Developed a comprehensive understanding of bees and honey and used this knowledge to educate visitors.
• Gave tastings of mead and honey at tasting bar.
• Obtained First Aid Certificate.
• Obtained Duty Manager's Certificate.
• Started a Service IQ Certificate in Retail.
• Checked IDs to ensure not serving/selling alcohol to minors
• Hosted a wide range of group tours - school, elderly, teachers

• Balanced and organized cash register by handling cash and counting change accurately.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Used POS system to process sales, returns, online orders and gift card activations.
• Approached browsing customers to initiate conversations to determine buying preferences.

• Cleaned and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of rubbish and recyclables each week to avoid waste buildup.
• Cleaned and stocked bedrooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, entrances and corridors.
• Occasionally helped the children (high-school age) with their English homework.

• Explained menu items and suggested appropriate options for food allergy concerns.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Noted special patron requests and followed up with kitchen to confirm delivery.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied rubbish and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Extreme reliability as often worked on-call.
• Cleaning duties included stripping rooms, cleaning kitchen, bathroom, making beds, polishing and vacuuming - all to a high standard.