Claudine Rose Albaniel
9 Te Rauroha Street, Papakura,Auckland, NZ
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable, with extensive experience in managing administrative and sales operations and personnel. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.
Overview
8
8
years of professional experience
Work History
Retail Business Owner
3C AND JAS BURGERHOUSE
02.2016 - 10.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Developed and implemented marketing strategies to generate new customers, garnering 30% increase in sales. and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained new employees on proper protocols and customer service standards.
- Monitored staff performance, providing final-say assessment over inquiries.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Service Executive
Cognizant Technology Solutions, CTS
11.2021 - 07.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Handled customer inquiries and suggestions courteously and professionally.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Office Administrative Assistant
Landco Pacific Corporation
11.2015 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Authored business documents to organize and emphasize information quickly and effectively.
Education
Bachelor of Science - Business Administration And Marketing Management
Southville International School And Colleges
Las Pinas, Metro Manila, Philippines04.2016
Skills
- Business Administration
- Customer Service
- Staff Management
- Quality Assurance
- Strategic Decision-Making
- Business Development
- Entrepreneurial Personality
- Customer Relations
- Operations Management
- Performance Improvement
Accomplishments
- Grew my business from 1 to 4 branches in 3 years time
- Dean's Lister, School Year 2015 - 2016
Additional Information
- Proficient in Google Suites
- Proficient in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook)
- Non-professional driver and holds a valid driver's license
- Proven ability to meet and exceed goals through hard work and drive
- Passionate about achieving goals with a strong ambition to succeed
- Results-oriented and extremely hard working with a desire to make a significant contribution to company's success
Affiliations
Southville Junior Marketing Association - Events Head Coordinator
References
Jerry A. Aguilar
Dean, Southville International School and Colleges
+639278932798
Jane Dio
Supervisor, Angel's Burger Group of Companies
+639176358719
Timeline
Customer Service Executive
Cognizant Technology Solutions, CTS
11.2021 - 07.2022
Retail Business Owner
3C AND JAS BURGERHOUSE
02.2016 - 10.2023
Office Administrative Assistant
Landco Pacific Corporation
11.2015 - 02.2016
Bachelor of Science - Business Administration And Marketing Management
Southville International School And Colleges
Similar Profiles
Zackary HerringtonZackary Herrington
Internship at 3C Technology SolutionsInternship at 3C Technology Solutions
Romela FernandoRomela Fernando
Account Manager at 3C InnovationsAccount Manager at 3C Innovations
Amira HosierAmira Hosier
Team Lead at 3c Contact ServicesTeam Lead at 3c Contact Services