Cleni Silva
223A Waihi Road, Judea, Tauranga,BOP
Summary
Friendly, loyal, and dedicated individual with a strong ambition to succeed in any environment. Experience in sales, hospitality, and customer service. Thrives on continuous learning and embraces challenges head-on. Adept at working efficiently both independently and as part of a team. Currently seeking a position that allows for personal growth while delivering utmost dedication to an employer.
Overview
21
21
years of professional experience
Work History
Retail Sales Assistant
Smiths City Bethlehem
Bethlehem , Tauranga
12.2019 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling techniques.
- Open accounts and apply for finance.
- Managed cash transactions.
- Ensured timely processing of client orders.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Handled returns and exchanges according to company policies.
- Ensured compliance with company standards for quality customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed cash register operations using POS system and processed sales and returns.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ticketed, arranged and displayed merchandise to promote sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Provided support to colleagues in order to ensure smooth running of operations.
Checkout Operator
New World Supermarket Brookfield
Brookfield , Tauranga
11.2018 - 12.2019
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
Retail Sales Assistant
Smiths City Queenstown
Remarkables Park, Queenstown
04.2017 - 11.2018
- Increased service productivity.
- Maintained communication with customers regarding their orders.
- Processed and finalized orders promptly.
- Place stock requests for store.
- Create engaging store presentations.
Supermarket Assistant
Wakatipu New World in Queenstown
Remarkables Park , Queenstown
02.2014 - 04.2017
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Maintained knowledge of sales and promotions, return policies and security practices.
Housekeping
Hilton Hotels & Resorts
Kelvin Hights , Queenstown
12.2012 - 02.2014
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Barista and customer service
Bp Connect Queenstown
Franktown , Queenstown
08.2008 - 12.2012
- Customer service
- Maintained consistent standards for coffee-making processes.
- Baking
- Process waste of products
- Checked and logged received goods.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Collected payments and provided accurate change.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Housekeeping and laundry supervisor
Hospitality Service Ltd in Queenstown
Queenstown, Queenstown
11.2004 - 08.2008
- Company Overview: Copthorne Hotel Ltd
- Verified cleanliness and maintenance of departure rooms.
- Logged maintenance issues efficiently.
- Organize store room
- Stocked room attendant carts with supplies to keep carts organized and clean.
Education
College not finished - Accounting
Pontificie Universidade Catolica RS
Porto Alegre, Brazil06.2004
Skills
- Punctuality
- Customer service
- Cash management
- POS systems
- Product knowledge
- Sales reporting
- Work schedule flexibility
- Return policy compliance
- Upselling techniques
- Friendly and helpful
- Processing payments
- Product Returns Processing
- Point of sale operation
- Teamwork
- Reliability
- Issue refunds
- Customer Service Phone Skills
- Adaptability
- Purchase Orders
Languages
3,5
References
- Jill Sanders, Owner, A Woman’s Touch, Queenstown, 021361103, 0272054920
- Tristan Kelly, store Manager Smiths City Bethlehem Tauranga,0272704690
Timeline
Retail Sales Assistant
Smiths City Bethlehem
12.2019 - Current
Checkout Operator
New World Supermarket Brookfield
11.2018 - 12.2019
Retail Sales Assistant
Smiths City Queenstown
04.2017 - 11.2018
Supermarket Assistant
Wakatipu New World in Queenstown
02.2014 - 04.2017
Housekeping
Hilton Hotels & Resorts
12.2012 - 02.2014
Barista and customer service
Bp Connect Queenstown
08.2008 - 12.2012
Housekeeping and laundry supervisor
Hospitality Service Ltd in Queenstown
11.2004 - 08.2008
College not finished - Accounting
Pontificie Universidade Catolica RS