Cleni Silva

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling techniques.
• Open accounts and apply for finance.
• Managed cash transactions.
• Ensured timely processing of client orders.

• Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

• Increased service productivity.
• Maintained communication with customers regarding their orders.
• Processed and finalized orders promptly.
• Place stock requests for store.
• Create engaging store presentations.

*worked at the liquor department

*Move to checkout

*Customer service

*Processed payments

*Coffe making

*Lotto

• Ensured rooms met high cleanliness standards.
• Ensured systematic organization of storage areas.
• Report maintenance

• Customer service
• Maintained consistent standards for coffee-making processes.
• Baking
• Process waste of products
• Checked and logged received goods.

• Company Overview: Copthorne Hotel Ltd
• Verified cleanliness and maintenance of departure rooms.
• Logged maintenance issues efficiently.
• Organize store room