Summary
Overview
Work History
Education
Skills
References
Timeline
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Cleo Lewis - Witehira

Hamilton,WKO

Summary

Kia Ora, Ko Cleo toku Ingoa.

for the past year, I have been studying a Teaching Degree, He Korowai Akonga, at Te Wananga O Aotearoa. For 5 years prior, I was a stay at home Mum, to my now, 6 year old Tane.

I grew up in a family that was not privileged to being allowed to speak Te Reo Maori, and within one generation Our now next 4 generations don't know any Reo. This wears heavy on my heart.

Its important to me to raise my son knowing exactly who he is and where he comes from, and with that, I put him into Kura Kaupapa as soon as he turned 5, and also Put myself in Kura at Te Wananga O Aotearoa.

My passion for helping implement a Maori World View into children's lives runs as if a deep responsibility and privilege that it is even an opportunity to do so now.

I carry this not as a burden, but as an example of reclaimation for my tupuna who missed out.

For my tupuna who were not allowed to be Maori, and had to succumb to other ways of existing that compromised every aspect of their livelihoods.

Nga Mihi

N

Overview

12
12
years of professional experience

Work History

Stay at Home Mum

self employed
Frankton, Hamilton
06.2018 - 01.2024

Insurance Coordinator

Royal Automobile Club
06.2015 - 01.2018
  • Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
  • Provided accurate information regarding product features, pricing, availability and services.
  • Adhered to company policies while providing excellent customer service.
  • Coached team members on effective communication techniques.
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Identified potential opportunities for improvement within the organization's processes.
  • Utilized various software applications such as CRMs and databases for tracking customer interactions.
  • Provided training sessions for new hires on best practices for delivering exceptional service standards.
  • 2ic for the Manager .
  • Developed client-specific insurance plans tailored to individual needs and preferences.
  • Analyzed clients' financial positions, liabilities and assets to determine appropriate coverage levels.
  • Provided ongoing customer service support, responding to inquiries in a timely manner.
  • Educated clients on industry standards, regulations and best practices related to insurance coverage.
  • Identified areas of cost reduction through improved policy provisions or elimination of unnecessary coverages.

Sales Person

Skechers Shoes Store
Perth, Australia
01.2015 - 05.2015
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Reset store displays for special events and seasonal merchandise changes.
  • Recognized security risks to properly handle situations.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Event Coordinator, Bar Manager, Administration

Compass Group
09.2011 - 12.2014
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Restocked beer and liquor regularly and after special events.
  • Monitored patron alcohol consumption to encourage safety.
  • Developed and implemented bartender training programs, policies and procedures.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
  • Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
  • Maintained an organized database of contacts using software applications like MS Excel and Access.
  • Supervised staff members responsible for registration desk setup and management during events.
  • Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.

Education

NCEA LEVEL 1 -

Sacred Heart Girls College
Hamilton, NZ
12.2006

NCEA Level 2 -

Sacred Heart Girls College
Hamilton, NZ
12.2005

Skills

  • Excellent Customer Service
  • Teamwork
  • Self-motivated
  • Proactive
  • Time management
  • Working under pressure
  • Meeting deadlines
  • Flexibility
  • Microsoft Office
  • Insurance knowledge
  • Account Management
  • Strategic thinking skills
  • Customer service and assistance
  • Policy administration

References

  • Maureen Smith, +64 31657098, Team leader at insurance company
  • Tiani Wilson, +64 24371261, Manager ESS minesites
  • Natalie Church, +64 38388483, Store owner Roads
  • Jess Thompson, +64 05112507, Store manager Skechers

Timeline

Stay at Home Mum

self employed
06.2018 - 01.2024

Insurance Coordinator

Royal Automobile Club
06.2015 - 01.2018

Sales Person

Skechers Shoes Store
01.2015 - 05.2015

Event Coordinator, Bar Manager, Administration

Compass Group
09.2011 - 12.2014

NCEA LEVEL 1 -

Sacred Heart Girls College

NCEA Level 2 -

Sacred Heart Girls College
Cleo Lewis - Witehira