Cleo Yee
Glendowie, AUCKLAND,Auckland
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills as well as a service-focused Brand Ambassador with experience delivering professional, positive customer experiences. Embodies brand ethos, identity and values for passionate selling. Manages time and priorities constructively to meet staff and client needs.
Overview
7
7
years of professional experience
Work History
Brand ambassador
Twenty4
Auckland , New Zealand
10.2023 - Current
- Attracted customers through new event concepts and interesting discussion topics.
- Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Promoted brand identity by maintaining consistent visual merchandising through
Vote Counter
Electoral Office
Auckland, New Zealand
10.2023 - 10.2023
- Counted goods quickly and accurately for correct information and reporting.
- Calculated counts with meticulous attention to detail for accurate results.
- Emptied ballot boxes and counted papers, recording accurate results.
- Responded well to pressure to achieve count results quickly and accurately.
Front of House
Porch Bar & Eatery
Auckland, New Zealand
06.2022 - 01.2023
- Prepared dining for special functions.
- Greeted guests and escorted to tables, minimising wait times.
- Monitored guests for intoxication, immediately reporting concerns to management.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
Front of house team member
Merchants Ltd
Auckland, New Zealand
01.2022 - 01.2023
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Blocked and faced-up products on shelves and displays to meet visual merchandising standards.
Les Mills Dancer
Red 11 Model Agency
Auckland, New Zealand
01.2017 - 04.2017
- Coordinated with choreographers to refine movements and properly enact intended performance.
- Performed dance routines appropriate for class age group and skill level.
- Developed professional relationships with different dance professionals, choreographers and performers by actively listening and effectively communicating.
Education
NVQ Level 2 - Student
Diocesan School for Girls
AucklandSkills
- Brand education
- Reservation management
- Time management
- ID verification
- Stress management
- Customer experience
Timeline
Brand ambassador
Twenty4
10.2023 - Current
Vote Counter
Electoral Office
10.2023 - 10.2023
Front of House
Porch Bar & Eatery
06.2022 - 01.2023
Front of house team member
Merchants Ltd
01.2022 - 01.2023
Les Mills Dancer
Red 11 Model Agency
01.2017 - 04.2017
NVQ Level 2 - Student
Diocesan School for Girls
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