Cleonesh Kotze
Whakatane,WHK
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am good at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Call Centre Agent
Nova Energy
, Whk
05.2023 - Current
- Maintained strict adherence to all relevant laws and regulations related to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Proving accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Following standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Front of House Employee
The Comm
Whakatane, Whk
08.2022 - 05.2023
- Answered phone calls, took reservations, and answered inquiries.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Efficiently managed payments by processing cash and credit card transactions, promptly returning receipts as well as properly handing back change.
Education
High School Diploma -
Trident High School
Whakatane, NZ11-2021
Skills
- Good customer Service
- Call Control
- Customer Relationship Management
- Quality Assurance
- Good verbal and written communication skills
- Problem-solving skills
- Interpersonal Skills
- Good Work ethic
- Multitasking and Time management
Languages
Afrikaans
Professional
Timeline
Call Centre Agent
Nova Energy
05.2023 - Current
Front of House Employee
The Comm
08.2022 - 05.2023
High School Diploma -
Trident High School
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