Clifford Tam
Auckland,AUK
Summary
I am a dedicated and adaptable student with a passion for collaborating and assisting others. My commitment to teamwork, coupled with a genuine enthusiasm for each task, makes me a valuable team player. As a mature student, I am keen to broaden my work experience and enhance my technical skills. Additionally, I am open to remote work opportunities, offering flexibility and a strong work ethic in virtual environments.
Overview
3
3
years of professional experience
Work History
Websales Support
PBTech
Manukau, Auckland
04.2023 - Current
- Proficient in managing a high volume of customer inquiries via phone and ticketing systems, ensuring timely and accurate responses to support sales objectives.
- Adept at identifying customer needs and providing effective solutions, contributing to customer satisfaction and repeat business.
- Assist in the sales process by providing detailed product information, facilitating order processing, and addressing customer queries, thereby enhancing the overall sales experience.
- Strong communication skills demonstrated in liaising between customers and sales teams, ensuring seamless information flow and efficient resolution of customer issues.
Customer Service Representative
LEGO
Newmarket, Auckland
10.2020 - 03.2023
- Maintained a positive and professional attitude while assisting customers to provide a great shopping experience.
- Worked with basic POS systems at the counter, handling luxury and non-luxury purchases.
- Welcomed customers, offered help locate items and informed them of current sales and discounts.
- Deescalated tough situations with customers, especially children.
Education
Bachelor of Science - Information And Technology
University Of Auckland
AucklandSkills
- Fast Learner
- Microsoft PowerPoint
- Ability to Multitask
- Microsoft Excel
- Communication Skills
- Computer Skills
- Microsoft Office
- Customer Service Effective
- Time Management
- Ability to Work in a Team
- Flexibility and Adaptability
Languages
Mandarin
Native/ Bilingual
Cantonese
Full Professional
References
References available upon request.
Timeline
Websales Support
PBTech
04.2023 - Current
Customer Service Representative
LEGO
10.2020 - 03.2023
Bachelor of Science - Information And Technology
University Of Auckland
Similar Profiles
Peizhen LaoPeizhen Lao
Sales Consultant at PBTechSales Consultant at PBTech
Jyoti Sagar ThapaJyoti Sagar Thapa
Barista at Panckhal Organic Cafe and RestaurantBarista at Panckhal Organic Cafe and Restaurant
Akhil SharmaAkhil Sharma
Business Development Manager & Account Manager at Elite IT Business SystemsBusiness Development Manager & Account Manager at Elite IT Business Systems