Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

CLINTON FERNANDES

Milldale,AUK

Summary

Results-driven Business Development and Project Manager with a customer-centric approach, and a strong focus on aligning solutions with core business needs. Skilled in identifying market trends, fostering long-term client partnerships, and delivering win-win outcomes. Leverages strong interpersonal skills and commercial insight to drive sustainable growth and value for both clients and the business. Exceptional business acumen and history achieving remarkable channel growth with results-oriented approaches.

Overview

12
12
years of professional experience

Work History

Business Development Manager

Web Wonks
02.2025 - Current
  • Spearheaded new business acquisition to drive agency growth and expand client portfolio.
  • Conducted market research to identify new business opportunities and trends.
  • Developed and executed strategies for revenue growth across various digital marketing services.
  • Cultivated long-term client relationships, ensuring trust and repeat business.
  • Led preparation of proposals, tenders, and pitches tailored to client needs.
  • Analyzed competitor strategies to inform business development initiatives.
  • Maintained focus on transparency and strategic alignment throughout sales and delivery processes.

Business Development & Project Manager (Snr)

SolarZero
04.2023 - 11.2024
  • Led initiatives resulting in consistent year-over-year revenue increases (over $10 million) through strategic sales optimization.
  • Identified and developed new business opportunities by analyzing market trends and customer feedback.
  • Optimized operational processes to drive efficiency, scalability, and long-term business growth.
  • Trained the BDM's team on business development processes and best practices.
  • Managed sales pipelines and forecasts using CRM systems for effective tracking.
  • Attended tradeshows and conferences to network with potential clients.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed project risks, identifying issues and implementing mitigation strategies.

Project Manger

SolarZero
02.2020 - 04.2023
  • Led cross-functional teams to execute project plans effectively.
  • Facilitated stakeholder meetings with C-Suite executives to gather project requirements and expectations.
  • Coordinated risk management strategies to mitigate potential project issues.
  • Trained junior staff on project management best practices and tools.
  • Developed and maintained project plans, timelines, and budgets.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.

Junior Project Manager

SolarZero
07.2019 - 02.2020
  • Coordinated project schedules and timelines for solar energy installations.
  • Develop and implement digital marketing campaigns across various online platforms.
  • Worked with a third-party company (AFD) to manage SEO, SEM, email marketing, and social media campaigns to drive brand awareness and lead generation.
  • Facilitated communication between clients, contractors, and team members.
  • Supported budget tracking and resource allocation for ongoing projects.
  • Monitored project progress and reported updates to senior management regularly.
  • Ensured that all deliverables met quality standards set by the organization.

Customer Service Lead / Tech team

SolarZero
10.2018 - 07.2019
  • Monitor the client's online presence to effectively target the market.
  • Analyze team performance metrics, and implement strategies to enhance customer satisfaction.
  • Supervise and mentor customer care representatives to ensure exceptional service delivery.
  • Poached over to SolarZero from Skinny Mobile by the GM.

CSR/CEM - Customer Experience Manager

Skinny Mobile
01.2014 - 10.2018
  • Facilitated customer communications via phone and email to achieve optimal outcomes.
  • Progressed to Customer Experience Manager, reporting directly to General Manager.
  • Implemented strategies to elevate customer satisfaction and loyalty metrics (NPS Score).
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed escalations and conflicts as a Customer Experience Manager, ensuring effective resolution strategies.
  • Weekly 1-on-1 with all customer service representatives and team leaders.

Education

Bachelor's Degree - Software Distribution (L6)

AMES IT
Auckland, NZ
01.2017

Diploma - Aviation

Ardmore Flying School
Ardmore
01.2014

Level 3 NCEA - Merit

Mt Roskill Grammar
Mount Roskill, NZ
01.2012

Skills

  • Client relationship management
  • Revenue growth strategies
  • Coaching and mentoring
  • Project management
  • Risk assessment
  • Business development
  • Strategic planning
  • Negotiation skills
  • Sales performance
  • Cross-functional collaboration
  • Team leadership

Accomplishments

  • Laundry & Lime - Valet Laundry Service 2024
  • Nomad Drink - Energy Drink Company (Operations) 2023
  • Real Estate Salesperson License (Level 4) 2022
  • ATHL Apparel - successfully started and exited in 2015
  • Private Pilot's License 2014

References

References available upon request.

Timeline

Business Development Manager

Web Wonks
02.2025 - Current

Business Development & Project Manager (Snr)

SolarZero
04.2023 - 11.2024

Project Manger

SolarZero
02.2020 - 04.2023

Junior Project Manager

SolarZero
07.2019 - 02.2020

Customer Service Lead / Tech team

SolarZero
10.2018 - 07.2019

CSR/CEM - Customer Experience Manager

Skinny Mobile
01.2014 - 10.2018

Bachelor's Degree - Software Distribution (L6)

AMES IT

Diploma - Aviation

Ardmore Flying School

Level 3 NCEA - Merit

Mt Roskill Grammar

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