Summary
Overview
Work History
Skills
Timeline
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Clive Granger

Auckland,Pukekohe

Summary

Dynamic and results-driven professional with an exceptional track record of success in both the gaming service and gaming society industries. Offering a comprehensive 18 years of experience within the gaming sector, with a proven expertise in key client management, team leadership, and project management. Proficient in optimizing operational efficiency while nurturing client relationships. An excellent communicator and collaborator, I am deeply passionate about driving innovation within the gaming sector. I am eager to channel my skills and extensive experience into a forward-thinking organization, playing a pivotal role in driving meaningful industry transformation

Overview

19
19
years of professional experience

Work History

Area Manger /Project Manager

Four Winds Foundation
06.2022 - Current
  • Deliver regular Harm Minimisation Training
  • Monitored gaming machine performance

Service Manager

Aristocrat Gaming
08.2020 - 03.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Service Team Leader

Aristocrat Gaming
08.2013 - 08.2020
  • Built strong relationships with customers through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standards through personal example to help each member understand expected behaviour's and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.

Service Technician

Aristocrat Gaming
05.2010 - 08.2013
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

Production Technician

Aristocrat Gaming
02.2005 - 05.2010
  • Prepared all products to customer orders.
  • Executed continuous improvement initiatives to streamline production processes.
  • Collaborated with engineering and other departments to meet production goals and promote teamwork.
  • Managed quality assurance initiatives.
  • Assisted engineers in developing, building, and testing prototypes and products.

Skills

  • Communication
  • Technical
  • Problem Solving
  • Project Management
  • Leadership
  • Attention to Detail
  • Customer Service
  • Collaboration
  • Relationship Building

Timeline

Area Manger /Project Manager

Four Winds Foundation
06.2022 - Current

Service Manager

Aristocrat Gaming
08.2020 - 03.2022

Service Team Leader

Aristocrat Gaming
08.2013 - 08.2020

Service Technician

Aristocrat Gaming
05.2010 - 08.2013

Production Technician

Aristocrat Gaming
02.2005 - 05.2010

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Clive Granger