Clive Richard Penny
Te Kuiti,WKO
Summary
Seasoned Service Manager bringing 20 years of Automotive experience. Proficient in business practices, standards of operation and customer needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Department Manager
Prescott Toyoto Otorohanga, NZ
01.2022 - Current
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Analyzed service reports to identify areas of improvement.
- Improved overall department efficiency through the implementation of performance metrics and regular team meetings.
- Boosted sales revenue by collaborating with the sales team to develop attractive service packages for customers.
- Established a system for tracking technician performance, enabling targeted coaching sessions that led to improved productivity levels.
Mechanic
Otorohanga Automotive, NZ
10.2016 - 01.2022
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
- Contributed to revenue growth through upselling appropriate additional services based on vehicle needs.
- Enhanced team productivity by collaborating with colleagues on complex repair jobs.
Sales and Procurement Manager
Saxon Engineering
01.2009 - 09.2016
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Collaborated with internal stakeholders to understand departmental needs, developing tailored procurement solutions that met their requirements while minimizing costs.
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
Workshop Manager/Owner
Carworx And Wheelz
01.2004 - 12.2008
- After returning to South Africa, I Started my own Repairs workshop, handling all aspects of the business, such as sales, repairs, administration, and customer relations.
Automotive Mechanic -2IC
Bryan Thompson Motors Otorohanga- Mitsubishi
01.2002 - 12.2004
- Worked on various makes and models- diagnostics and repairs
Apprentice
South Main Workshops
01.1998 - 12.2001
- Worked on all makes and models of vehicles including maintaining and servicing rental companies vehicles up to 12 ton diesel trucks.
Education
Trade Qualification - Automotive Mechanics
Damlin Colledge
South Africa12.2001
NCEA Level 4 - School
Springs Boys Highschool
Springs, South Africa12.1997
Skills
- Staff Development
- Service Scheduling
- Operational Efficiency
- Process improvement
- Analytical thinking
- Performance management
- Problem solving
- Strategic planning
- Service Quality Management
Certification
Full Class 2 Vehicle Licence- Medium Rigid Vechiles
Forklift Licence
Accomplishments
First Aid Certificate
Vehicle Warranty Issuing Authority
Languages
English
Full Professional
References
References available upon request.
Timeline
Service Department Manager
Prescott Toyoto Otorohanga, NZ
01.2022 - Current
Mechanic
Otorohanga Automotive, NZ
10.2016 - 01.2022
Sales and Procurement Manager
Saxon Engineering
01.2009 - 09.2016
Workshop Manager/Owner
Carworx And Wheelz
01.2004 - 12.2008
Automotive Mechanic -2IC
Bryan Thompson Motors Otorohanga- Mitsubishi
01.2002 - 12.2004
Apprentice
South Main Workshops
01.1998 - 12.2001
Trade Qualification - Automotive Mechanics
Damlin Colledge
NCEA Level 4 - School
Springs Boys Highschool
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