Clover Sullivan

• The first instance reception, answering as well as making calls and replying to emails promptly.

•Balance and Reconcile; cash tills, gaming machines, weekly banking

•Filing GST returns with IRD as well as paying GST & PAYE, paying ACC and various other council licenses.

•Poppy Day related admin- organising and directing volunteers as well as counting, banking and reconciling donations.

•MYOB; coding, journaling, invoicing

•Liaising with clients/booking appointments & processing welfare grants.

•Taking the minutes for various board meetings as well as AGMS

•Social media management, keeping page fresh and up to date.

•Well versed on Canva creating monthly newsletters & advertisement posters as well as Microsoft office software experience.

•Manage payroll administration for accurate employee compensation and compliance with labor laws.

• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Addressed and resolved customer complaints in polite and professional manner.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

• Cultivated warm relationships with regular customers.
• Cash handling and register/till processing