Summary
Overview
Work History
Education
Skills
Timeline
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Coby Hyland

Christchurch,CAN

Summary

I am 26 years old seeking full time permanent employment. I am a reliable, motivated and loyal employee. I have gained many communication skills through my previous roles which has led me to be very passionate about customer service. I am a quick learner and am able to multi-task and work well under pressure. I have experience with transcription duties and scheduling appointments, demonstrating organisational skills and a commitment to maintaining patient confidentiality.

Overview

11
11
years of professional experience

Work History

Orthopaedics Sarcoma Coordinator

Health New Zealand
Christchurch Central, Christchurch
07.2024 - Current
  • Transcription duties for the Sarcoma MDM and outpatient clinic letters for assigned consultant.
  • Answering telephone calls to offer information, answer questions, and direct calls to other staff.
  • Maintained current and accurate medical records for patients.
  • Prioritise patient bookings based on priority and planned care requirements.
  • Outpatient clinic bookings and preparing clinic with necessary paperwork.
  • Maintain patient confidentiality and privacy.
  • Performed various administrative tasks by filing, scanning and sending documents.
  • Knowledge and experience with the systems used within the organisation.

Dental Assistant/Receptionist

Moriarty Dental
Christchurch Central, Christchurch
08.2022 - 06.2024
  • Managed front desk operations and served as the first point of contact for patients and visitors.
  • Scheduled appointments, handled patient inquiries, and managed incoming calls with professionalism and courtesy to ensure a positive customer experience.
  • Managed billing and payment processing.
  • Maintained a clean and organised reception area, creating a welcoming environment for patients and visitors.
  • Ordered required stock each month.
  • Demonstrated excellent communication skills in interacting with colleagues and patients.
  • Displayed empathy and patience in addressing patient concerns and providing reassurance during stressful situations.
  • Prepared instruments, medications, and required materials for dental procedures.
  • Provided chairside assistance during examinations.
  • Sterilised trays, instruments, and surfaces after use to prevent cross-contamination and infection.
  • Corresponded with patients and other dental practices through telephone and email.
  • Used organisational skills to prioritise tasks and manage multiple responsibilities effectively when working as receptionist and dental assistant at the same time.

FOH Manager

Crisp Cafe and Gifts
Fendalton, Christchurch
08.2018 - 08.2022
  • Barista
  • Provided excellent customer service, building relationships with regular customers and addressing any concerns.
  • Knowledge of POS system.
  • Management of staff.
  • Adhered to safe work practices and food safety regulations.
  • Managed inventory and ordered required stock.
  • Handled customer complaints effectively.
  • Managed day-to-day FOH operations, upholding standards to meet customer expectations.

Sales Assistant

Tiki and Co
Barrington, Christchurch
10.2015 - 09.2016
  • Handled customer inquiries and complaints.
  • Processed transactions.

Kitchen Hand

Bailie's Bar and Restaurant
Edgeware, Christchurch
02.2014 - 01.2016
  • Assisted in food preparation and presentation.
  • Cleaned dishes and utensils, maintaining a clean and well-organized workplace.

Education

Bachelor of Arts - English

University of Canterbury
Christchurch, New Zealand, NZ
12-2019

High School Diploma -

Cashmere High School
Christchurch
12-2015

Skills

  • Passionate customer service
  • Transcription duties
  • Scheduling appointments
  • Office administration
  • Time management
  • Organisational skills

Timeline

Orthopaedics Sarcoma Coordinator

Health New Zealand
07.2024 - Current

Dental Assistant/Receptionist

Moriarty Dental
08.2022 - 06.2024

FOH Manager

Crisp Cafe and Gifts
08.2018 - 08.2022

Sales Assistant

Tiki and Co
10.2015 - 09.2016

Kitchen Hand

Bailie's Bar and Restaurant
02.2014 - 01.2016

Bachelor of Arts - English

University of Canterbury

High School Diploma -

Cashmere High School

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Coby Hyland