Coco Shi
Auckland,AUK
Summary
As an experienced marketing Coordinator & Office admin, I have developed a mature and responsible approach to any task that I undertake or situation that I am presented with.
I have marketing and management experience in property development, Rental management, cafe preparation. I am currently looking for an opportunity to utilize my skills in a challenging working environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Patient Experience Assistant Manager
Patient Experience Assistant Manager
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Office Administration Manager/Property Manager
Luxury Infinity Investment Group
05.2019 - 04.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Filtered emails based on importance and escalated issues to leadership.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Automated office operations by managing client correspondence and data communications.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Built relationships with service vendors and submitted associated billing statements.
- Updated tenant and unit information to keep current in housing database.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Receptionist
Fresh Bite Restaurant
07.2016 - 04.2018
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up tables in between patrons to reduce wait times.
Education
MBA - Master of Business Studies
Massey University
07.2018
Bachelor of Commerce - Business Management
Nelson Marlborough Institute of Technology
07.2016
Skills
- Meticulous and Organized
- Multi-Line Telephone Skills
- Business Operations Understanding
- Organization and Efficiency
- Microsoft Office Suite
- Data Entry
- NZ Driver license- Full
- Problem-solving
- Team motivation
- Staff training and development
- Staff management
- Workload management
- Conflict resolution
- Customer rapport
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Patient Experience Assistant Manager
Patient Experience Assistant Manager
04.2023 - Current
Office Administration Manager/Property Manager
Luxury Infinity Investment Group
05.2019 - 04.2023
Receptionist
Fresh Bite Restaurant
07.2016 - 04.2018
MBA - Master of Business Studies
Massey University
Bachelor of Commerce - Business Management
Nelson Marlborough Institute of Technology
Similar Profiles
Yassaira L. Tellez Mercado Yassaira L. Tellez Mercado null
Sunglass Hut at Sale Assoicate, Assistant Manager, Store ManagerSunglass Hut at Sale Assoicate, Assistant Manager, Store Manager
Junaidah MohtarJunaidah Mohtar
Assistant Manager / Personal Assistant at Assistant Manager / Personal Assistant To CEO-Technology Centre For Offshore And Marine, SingapoAssistant Manager / Personal Assistant at Assistant Manager / Personal Assistant To CEO-Technology Centre For Offshore And Marine, Singapo
Sandra MintzSandra Mintz
Patient Care Services Manager at Office Of Patient ExperiencePatient Care Services Manager at Office Of Patient Experience
Suchita AgrawalSuchita Agrawal
TEACHER at VIBGYOR HIGH SCHOOLTEACHER at VIBGYOR HIGH SCHOOL
Xinyu ShenXinyu Shen
Assistant Teacher at New ChannelAssistant Teacher at New Channel