Codie McInnes
Havelock North,Havelock North
Summary
I am a dedicated and results-driven professional with a strong passion for excellence and continuous growth. With a proven track record in customer service and management, I take pride in maintaining high standards, achieving targets, and fostering positive team cultures. I thrive in dynamic environments and seek opportunities with forward-thinking companies that value both their people and products. My goal is to apply my expertise, develop new skills, and contribute meaningfully to a business positioned for growth, all while embracing new challenges and driving success.
Overview
8
8
years of professional experience
Work History
Country Support Manager
Mountain Warehouse
09.2024 - 12.2024
- Due to me relocating to the Hawke’s Bay, the role of National Support Manager for Mountain Warehouse was created for me.
- Leveraging my expertise in operations, training, and visual merchandising to support stores across the country
- Provided strategic guidance to store managers, led training initiatives to enhance leadership capabilities, and implemented commercial strategies that drove sales growth
- Played a key role in optimizing store performance, troubleshooting challenges, and ensuring the seamless execution of company-wide initiatives
- Contributed to new store openings, recruitment, and fostering a strong workplace culture, solidifying my impact on the business at a national level
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Prepared employee schedules for maximum coverage during key hours.
Senior Store Manager
Mountain Warehouse
05.2022 - 09.2024
- Set up the store as it was a new location.
- Managed the day-to-day operations but also took charge of recruiting and building the entire team, comprising two Assistant Managers, a Team Leader, and five part-time staff.
- Contributed significantly to the successful launch of the Sylvia Park, Wellington, New Plymouth, Tauranga, Hastings and Auckland airport branches.
- Facing challenges in Wellington, I seized the opportunity to relocate and apply my experience in larger-scale retail, Visual Merchandising, and strong management skills.
- Through strategic training initiatives and commercial decisions, I transformed the Wellington store into the top-performing outlet in New Zealand.
- This success extended globally, with weeks of achieving the number one rank among 400+ stores, earning global incentives, and fostering robust relationships with leadership.
- In May, I transitioned to the Onehunga Dressmart store in Auckland, entrusted with the task of reclaiming its status as the number one performing store.
- Won the 2023 'culture' award and store of the year at the annual Managers Conference.
- I was offered multiple different roles within the business such as Cluster Manager in Queenstown, Store Manager for the Manukau store (the North Island VM and training store), and the chance to lead expansion into Australia as Cluster Manager in Melbourne.
- I ended up relocating to the Hawkes Bay and became National support manager for the business
Store Manager
H&M
11.2021 - 05.2022
- Oversaw the operations of a multi-department store while managing several key functional areas
- Managed a team of 30 staff, including Visual Merchandisers, Department Managers, and part-time employees, ensuring smooth operations across four departments
- Held three key leadership roles: Cash Office Responsible (COR), Visual Merchandising Manager (VMM), and Delivery Manager
- Took full ownership of budgeting and sales planning as Store Manager, utilizing data-driven insights to meet sales targets and operational goals
- Led weekly management meetings to drive key objectives, customer service strategies, and operational improvements
- Managed recruitment, disciplinary processes, and performance development to maintain a high-performing team
- Gained valuable leadership experience but realized a stronger passion for direct, customer-facing interactions and hands-on team management
Store Manager
New Balance
01.2020 - 05.2022
- Led operations at the Westgate Outlet, with prior management experience at the larger Onehunga store
- Managed both the Westgate and Onehunga locations during the transition period, ensuring smooth operations while moving closer to home
- Navigated significant challenges, including multiple lockdowns and a personal injury that required time away from the store, maintaining leadership through daily communication with my team and weekly conference calls
- Oversaw recruitment efforts, tracked key performance metrics, identified areas for improvement, and implemented targeted training initiatives
- Organized a successful Auckland-wide training event at the New Balance head office, with over 30 participants
- Led the sales training segment while my assistant manager facilitated product knowledge training
- Key responsibilities included driving sales, recruitment, monthly business audits, stock management, and ensuring the team remained up-to-date with product knowledge
- Took a hands-on approach by actively engaging in on-floor sales and mentoring team members
- Completed comprehensive management training in Australia, applying the skills and strategies learned to continuously improve store performance and team development
- Focused on personalized coaching, fostering individual growth, and creating a supportive environment, which was one of the most rewarding aspects of the role
Store Manager
Chemist Warehouse Melbourne
02.2019 - 01.2020
- Led one of the highest-turnover retail operations in Melbourne, managing over 100 staff members
- Managed a large, diverse team comprising an Assistant Manager, compliance officers, section leaders, full-time and part-time staff, security personnel, Pharmacists, 3PL teams, interns, and stock handlers
- Operated within one of the busiest stores across Chemist Warehouse’s 600+ locations, overseeing the largest staff count and turnover in Melbourne
- Took on a wide range of responsibilities, including sales management, compliance, team leadership, merchandising, stock control, ordering, stocktakes, training, and regular collaboration with regional managers and ownership
- Adapted quickly despite having no prior pharmaceutical background, meeting the demands of a high-pressure environment with efficiency and resilience
- Demonstrated exceptional time management, leadership, and administrative abilities by balancing operational tasks with strategic initiatives
- Drove key outcomes: improved sales performance, reduced staff turnover, higher morale, better head office assessments, and significant team development
- This role provided invaluable personal and professional growth, sharpening my motivation, efficiency, and ability to lead large-scale operations
- I left the position to relocate back to New Zealand, bringing with me extensive experience from one of Australia’s leading retail environments
Store Manager
Farmers
07.2018 - 02.2019
- Led one of the most complex and large-scale retail operations in my career
- Managed a diverse team of 32 staff across multiple departments, including women’s, men’s, lingerie, toys, accessories, Christmas & confectionery, children’s, and nursery
- Oversaw two direct reports: an Assistant Service and Sales Manager and a Department Manager, who each managed their respective teams and operations
- Focused on mentoring and empowering managers to lead their departments effectively, fostering an environment of growth and development
- Collaborated closely with administrative staff responsible for rostering, banking, and other back-office tasks, enabling me to focus on front-line operations
- Maintained a hands-on leadership style by actively engaging on the sales floor, supporting team members and driving customer service excellence
- Developed team members with high potential, providing guidance and career development opportunities within the organization
- Gained a comprehensive understanding of retail management, with a focus on leadership, teamwork, and strategic planning to meet operational goals
Store Manager
Hallensteins/Glassons
04.2017 - 07.2018
- Hallensteins – Outlet Store Manager, Wellington: Managed an outlet environment with unique operational challenges
- Adapted to reduced support by independently handling visual merchandising, demonstrating initiative and creativity
- Managed the daily processing of clearance stock from multiple sources, developing strong skills in efficiency, prioritization, and rapid stock turnover
- Gained valuable operational insights not typically encountered in standard retail settings
- Transitioned to Glassons following the store’s closure due to strategic business changes
- Glassons – Store Manager, Porirua: Led a high-performing team in a dynamic and customer-focused retail environment
- Managed a team of 10-14 staff members, driving performance in a fast-paced environment with high operational expectations
- Oversaw all visual merchandising without dedicated in-store support, utilizing creativity and attention to detail to enhance store presentation
- Successfully operated the store without an assistant manager, taking on additional responsibilities and stabilizing performance within weeks
- Revitalized a previously underperforming store, achieving sustained improvements in team morale, customer service, and sales metrics
- Spearheaded succession planning for four team members, all of whom secured their desired roles before my departure
- Demonstrated passion for brand alignment, operational excellence, and leadership development
- Following my achievements at Glassons, I was approached by a leading New Zealand retailer to manage one of their department stores, which led to my transition to Store Manager at Farmers
Education
High School Diploma -
Albany Senior High School
Albany, NZ11-2013
Skills
- Teamwork and collaboration
- Staff management
- Training and mentoring
- Team development
- Performance management
- Customer experience
- Conflict management
- Sales strategy
- Performance tracking and evaluation
- Managing operations and efficiency
- Creative vision
Timeline
Country Support Manager
Mountain Warehouse
09.2024 - 12.2024
Senior Store Manager
Mountain Warehouse
05.2022 - 09.2024
Store Manager
H&M
11.2021 - 05.2022
Store Manager
New Balance
01.2020 - 05.2022
Store Manager
Chemist Warehouse Melbourne
02.2019 - 01.2020
Store Manager
Farmers
07.2018 - 02.2019
Store Manager
Hallensteins/Glassons
04.2017 - 07.2018
High School Diploma -
Albany Senior High School
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