Cody Sorenson
Auckland,AUCKLAND
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Skilled Food and Beverage Supervisor with experience in managing restaurant operations, optimizing dining services, and improving customer satisfaction levels. Possess strong leadership skills with the ability to train team members to ensure top-notch service delivery. Proven track record of implementing process improvements that enhance operational efficiency and profitability. Known for fostering positive work environments that encourage teamwork and optimal performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Go Media Stadium
AUCKLAND, AUCKLAND
04.2021 - Current
- Reorganized bar stations to streamline service flow.
- Monitored patron alcohol consumption to encourage safety.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Monitored employee performance, providing feedback as needed.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Customer Service Representative
Domino’s Pizza
04.2019 - Current
- Greeting and assisting customers with orders
- Addressing inquiries and conducting upselling
- Processing payments and ensuring quality control of pizza
- Performing general cleaning duties
Part Time - Retail Sale Assistant
Connors clothing
09.2023 - 11.2024
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Assisted large number of customers per day in finding or selecting items.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Full-Time Retail Sales Assistant
VAPO
01.2024 - 02.2024
- Greeted customers and aided with product selection
- Managed stock control and replenishment
- Processed cash and card payments
- Maintained store cleanliness and organization
- Addressed customer inquiries and resolved complaints
- Ensured compliance with established guidelines and regulations
Service Center Coordinator
One NZ
07.2023 - 07.2023
- Company Overview: Temp agency contract
- Provided exceptional customer service within the mailroom
- Managed office supplies inventory and replenishment
- Assisted staff with various requests and inquiries
- Booked couriers through the eship platform
- Temp agency contract
Assistant Restaurant Manager
KFC
04.2023 - 06.2023
- Maintained clean, safe working area in compliance with company policies.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Conducted daily inventory checks of restaurant supplies such as plates, utensils, and glassware, ensuring proper stock levels are maintained.
- Assisted in taking orders from customers accurately and promptly.
- Responded quickly to any complaints from customers regarding their experience or meal quality.
Call Centre & Telemarketer
Answer’s Contact Centre
01.2023 - 03.2023
- Answer incoming calls promptly and courteously
- Provide product/service information to customers
- Handle inquiries, complaints, and sales calls efficiently
- Make outbound calls for lead generation and sales
- Maintain accurate records in CRM system
- Stay updated on product/service knowledge
- Collaborate with team for smooth operations
- Attend training sessions for skill enhancement
Inwards Goods Assistant
Wellsford Warkworth Hospice
08.2018 - 04.2019
- Company Overview: Voluntary
- Assisted in moving and delivering furniture
- Managed stock and responded to customer inquiries
- Performed general hand duties
- Voluntary
Education
Certificate in Health and Wellbeing Level 3 -
New Zealand Skills and Education
Auckland01.2021
Skills
- Ordering supplies
- Upselling strategies
- Hygiene standards
- Food handling
- Performance improvements
- Employee retention
- Schedule oversight
- Service coordination
- Beverage making
- Scheduling coordination
- Staff scheduling
- Recruitment and hiring
- Staff management
- Drawer preparation
- Promotions and marketing
- Customer service management
- Staff meeting leadership
- Merchandise inspection
- Security enforcement
- Store maintenance
References
Available upon request
Certification
- first aid
Timeline
Full-Time Retail Sales Assistant
VAPO
01.2024 - 02.2024
Part Time - Retail Sale Assistant
Connors clothing
09.2023 - 11.2024
Service Center Coordinator
One NZ
07.2023 - 07.2023
Assistant Restaurant Manager
KFC
04.2023 - 06.2023
Call Centre & Telemarketer
Answer’s Contact Centre
01.2023 - 03.2023
Bar Supervisor
Go Media Stadium
04.2021 - Current
Customer Service Representative
Domino’s Pizza
04.2019 - Current
Inwards Goods Assistant
Wellsford Warkworth Hospice
08.2018 - 04.2019
Certificate in Health and Wellbeing Level 3 -
New Zealand Skills and Education
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