Cody Taylor

PROFILE SUMMARY:

Dedicated Customer Service Representative with expertise in automotive parts, particularly in 4WD components. Proven ability to manage customer relationships and ensure satisfaction through effective communication and problem-solving skills.

PROFESSIONAL EXPERIENCE

• Customer Service Representative

ARB New Zealand – Christchurch

October 2023 – Present

• Utilize extensive knowledge of 4WD parts to assist businesses and customers in sourcing the correct components for vehicles.

• Print job instructions for fitters and schedule appointments for parts installation for both customers and businesses.

• Manage vehicle drop-off and pick-up logistics from dealerships and businesses, ensuring timely service.

• Handle daily customer inquiries via phone and email, providing accurate information on parts compatibility and availability.

• Facilitate retail sales by ensuring customer satisfaction and addressing any concerns to enhance the client experience.

• Perform invoicing and order processing, ensuring accurate and timely billing for services rendered.

SKILLS

• Knowledge of 4WD parts and automotive systems

• Excellent customer service and communication skills

• Proficient in inventory management and invoicing

• Strong organizational skills for scheduling and logistics

• Competent in using computer systems for customer relationship management

Placemakers Kaiapoi,

out in the yard, loading up customer orders, and what ever people were after,

Inside on the checkout,

Stocking shelves and putting stock away,

Invoicing

Kmart Riccarton, Did abit of everything there, including, Stacking and loading shelves,Checkout,Out the back of warehouse,Online orders,