Colin McClean
Lake Hawea,New Zealand
Summary
An ambitious General Manager with a proven record of leading highly engaged, market leading, customer centric teams.
Overview
19
19
years of professional experience
Work History
General Manager at QT Wellington
EVT Hotels
Wellington, Wellington
02.2024 - Current
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
General Manager
Edgewater Lake Wanaka
Wanaka, Wanaka
11.2022 - 02.2024
- Led operations for a 103-apartment hotel across 4.4 hectares near Lake Wanaka.
- Directed stage one of $20 million refurbishment project.
- Finalist for Best Marketed Establishment at the NZ Hospitality Awards for Excellence, 2023.
General Manager, Hotel Operations
SkyCity Auckland Ltd
Auckland, Auckland
09.2019 - 11.2022
- Directed activities to enhance performance at both Grand by SkyCity (312 rooms) and SkyCity Hotel (323 rooms).
- Employee engagement score of 97% in 2021 across 137 team members.
- NZ Hospitality Awards for Excellence, 2021: The Grand by SkyCity - Finalist, Best Luxury Hotel; SkyCity Hotel - Finalist, Best Hotel.
- World Travel Awards: The Grand by SkyCity - Winner, Oceania's Leading Business Hotel, 2020.
Director of Sales, SKYCITY Hotels & Tower
SKYCITY Auckland LTD
Auckland, NZ
09.2016 - 09.2019
- Generated $63 million NZD in yearly income, enhancing profitability across multiple locations.
- Directed revenue strategies at two hotel properties.
- Operational responsibility for the SKYCITY Auckland Contact Centre, with 2,000 customer interactions per day.
Hotel and Tower Manager Hotel Manager
SKYCITY Auckland LTD
Auckland, NZ
05.2015 - 09.2016
- Drove SKYCITY Hotel's EBITDA up by 8.0% compared to the prior fiscal year.
- Achieved 12.0% EBITDA growth at SKY Tower for 2016 compared to the previous year.
- Increased year-over-year hotel guest service score for overall customer satisfaction from 93.8 to 94.4.
- Achieved employee engagement scores of 91.8 (SKYCITY Hotel) and 89.0 (Sky Tower) for 2016.
Hotel Manager - ibis Wellington
Accor Hotels
Wellington, NZ
09.2013 - 05.2015
- Set the strategic direction for a 200 room city centre hotel
- Reported to the ownership company's representatives (Host Hotels & Resorts) on hotel performance.
- Drove RGI growth in STR competitor set of 5.6 points.
- Increased GOP by 8.0% (2014 versus 2013).
- Increase the GOP profit percentage from 43.1% to 44.5%.
- Decreased commission costs from 3.7% of room revenue in 2013 to 3.3% in 2014.
- Achieved highest employee engagement score across all Accor hotels in New Zealand in 2014.
Executive Assistant Manager - Novotel & Ibis Auckland Ellerslie
Accor Hotels
Auckland, NZ
12.2011 - 09.2013
- Spearheaded the operation of a 247 room, dual branded hotel with conference and restaurant facilities.
- Led seven Head of Department managers and an employee team of 105 members.
Senior Account Manager
Ticketek
Christchurch, NZ
01.2011 - 12.2011
- Generated new business through the strategic account management of the key accounts located in the South Island of New Zealand.
Director of Sales & Marketing
Accor Hotels
Christchurch, NZ
11.2009 - 12.2010
- Initially employed as Area Revenue Manager for Christchurch, then promoted to Director of Sales & Marketing for Christchurch and Dunedin.
- Accountable for the Sales & Marketing functions for four hotels across Christchurch and Dunedin.
- Acquired new corporate and conference accounts for the new Novotel Christchurch Cathedral Square.
Director of Revenue Management
The Westin Auckland Lighter Quay
Auckland, NZ
06.2007 - 11.2009
- Led a revenue management strategy that took the hotel to the number 1 ranked hotel in the Auckland market in 2009.
- Strengthened the hotel's brand as a Westin brand trainer, training fellow associates in the hotel.
- Initially employed as a Business Development Manager until February 2008.
Business Development Manager
Accor Hotels
Auckland, NZ
10.2005 - 06.2007
- Key account management for corporate accounts across the northern region of the North Island of New Zealand.
Education
Master of International Hospitality Management
Auckland University of Technology
Bachelor of Parks, Recreation and Tourism Management
Lincoln University
Skills
- Financial acumen
- Performance improvement
- Organizational restructure and change
- Leadership and team building
- Revenue Management
- Trend analysis
Accomplishments
- Achieved market leading revenue generation in multiple markets
- Exceptional employee engagement scores
- Annual growth in customer satisfaction scores
- Strong relationships with hotel owners and senior company executives
Additional Information
- Auckland University of Technology Award for Top Master of International Hospitality Management Graduate, 2006.
- First Class Honours: Master of International Hospitality Management, 2006.
- Member of the AUT University Hospitality Department Industry Partnership Board, 2016 to present.
Timeline
General Manager at QT Wellington
EVT Hotels
02.2024 - Current
General Manager
Edgewater Lake Wanaka
11.2022 - 02.2024
General Manager, Hotel Operations
SkyCity Auckland Ltd
09.2019 - 11.2022
Director of Sales, SKYCITY Hotels & Tower
SKYCITY Auckland LTD
09.2016 - 09.2019
Hotel and Tower Manager Hotel Manager
SKYCITY Auckland LTD
05.2015 - 09.2016
Hotel Manager - ibis Wellington
Accor Hotels
09.2013 - 05.2015
Executive Assistant Manager - Novotel & Ibis Auckland Ellerslie
Accor Hotels
12.2011 - 09.2013
Senior Account Manager
Ticketek
01.2011 - 12.2011
Director of Sales & Marketing
Accor Hotels
11.2009 - 12.2010
Director of Revenue Management
The Westin Auckland Lighter Quay
06.2007 - 11.2009
Business Development Manager
Accor Hotels
10.2005 - 06.2007
Master of International Hospitality Management
Auckland University of Technology
Bachelor of Parks, Recreation and Tourism Management
Lincoln University