Colin Zhou
Wellington ,Lower Hutt
Summary
Experienced Business Banking Manager adept at managing small business banking relationships. Thrives in fast-paced environments and excels under pressure. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
9
9
years of professional experience
Work History
Business Banking Manager
ANZ
Wellington , Wellington
11.2019 - Current
- Relationship Management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
- Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.
- Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's creditworthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgment based on prior experience and knowledge.
- Data Analysis: Collecting, profiling, and analyzing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
Senior Personal Banker
ANZ
Wellington , Wellington
07.2018 - 11.2019
- Provided comprehensive financial advice and solutions to customers, including investments, mortgages, loans and insurance.
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Collaborated with legal professionals in order to resolve complex disputes between parties involved in a transaction.
- Analyzed credit history, income statements, and tax returns to assess risk factors.
Personal Banker
ANZ
Wellington , Wellington
06.2017 - 07.2018
- Provided customer service to clients, including answering questions and resolving issues.
- Analyzed financial documents provided by customers to determine their needs.
- Advised customers on various financial products available from the bank.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Customer Service Consultant
ANZ
Wellington , Wellington
10.2015 - 06.2017
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
Education
Weltec, Diploma in Business - Business Management
Weltec
Wellington, NZNCEA LVL 1,2,3 -
Hutt Valley High Scool
WellingtonSkills
- Portfolio Management
- Relationship Management
- Operational Efficiency
- Banking standards
- Banking principles
- Lead prospecting
- Customer networking
- Small business relations
- Credit assessment
- Loan product sales
Affiliations
- Health and Fitness, regular gym goer. I value all aspects of life, Strong physical body can also strength the mental aspects.
- Outdoors, almost any outdoor activities you can find me in. Tramping, Hiking, swimming ill do it all.
- Video games. The Virtual world is a realm of untapped potential, casual mental challenges keeps the brain sharp and quick witted.
Timeline
Business Banking Manager
ANZ
11.2019 - Current
Senior Personal Banker
ANZ
07.2018 - 11.2019
Personal Banker
ANZ
06.2017 - 07.2018
Customer Service Consultant
ANZ
10.2015 - 06.2017
Weltec, Diploma in Business - Business Management
Weltec
NCEA LVL 1,2,3 -
Hutt Valley High Scool
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