Summary
Overview
Work History
Education
Skills
Training
Hobbies and Interests
Languages
Timeline
Generic

COLLEEN CHONG

Sunnyvale

Summary

Dedicated teacher student with a focus on creating an inclusive learning environment for all tamariki. Strong background in psychology and valuable experience as a teacher aide. Possesses the necessary skills and knowledge to pursue a fulfilling career as a teacher. Passionate about shaping young minds and guiding them on their educational journey.

Overview

10
10
years of professional experience

Work History

Tutor Assistant (Whaikaha, Supported Learning)

UNITEC
09.2022 - 12.2024
  • Supporting the delivery of the programmes including New Zealand certificate in skills for living and working and Literacy and learning (assisting adult learners with differing learning and intellectual abilities)
  • Work closely with the teaching team and students in the class
  • One on one support students in class with their assessment (writing, spelling and breaking down the tasks)
  • Support the team with field trips and events
  • Filling in classes if the lecturer are not available
  • Provide support to the work experience providers and students
  • This ensures students are prepared and ready to step into their communities with greater skills for independent living and supported learning and ultimately employment or further study
  • Provide pastoral to students when required
  • Support students with their TIA (Training incentive Allowance) through WINZ
  • Admin task included- Welcome pack and coordinate the event

Employment Advisor

Poly Emp
10.2019 - 03.2022
  • Advocate job seekers who has learning disabilities to have equal opportunity in the workforce
  • Also, provide ongoing job support to ensure the transition is smooth
  • Prepare job club material and run weekly job club (to find creative, innovative ways to help job seeker to meet their goals and find solutions to their potential barriers in their upcoming career)
  • Meet and greet with job seekers and families or significant tutors (to prepare a career plan and discuss job search process)
  • Create a positive relationships with employers and ensure the work transition is smooth
  • Coach Job seekers interview skills and assist them throughout the interview session
  • Job crafting with employers by communicating, discussing, negotiating and promoting individuals skills and strengths
  • Provide on job training support to ensure employee work transition is smooth
  • Provide ongoing support between employer and employee in regards to any work related issues or performance
  • Increase public and employer awareness of the benefits of hiring young adults with learning disabilities

Client Services Manager

Healthvision New Zealand
03.2018 - 10.2019
  • Manages clients from Ministry of Health, District Health Boards and ACC
  • Coordinate the care and service needs of clients so that they can maximize their independence and well being
  • To support and help clients to achieve their goals based on client centred approached
  • Work closely with Human Resources department in terms of support workers recruitment
  • Work closely with Allied Health team to support client's recovery within home
  • Ensuring a suitable replacement is found when support workers are unable to attend
  • Regularly visit clients in their homes to ensure a service plan is developed, reviewed and updated as required
  • Effectively prevent client and support worker concerns and complaints, appropriately recording and escalating based on the policies and procedures
  • Carrying out related administration

Care Coordinator

Access Community Health
05.2016 - 08.2017
  • Manages clients from Ministry of Health, District Health Boards and ACC
  • Looking after mainly East area clients including the Metlife Highland Park village and Howick Baptist
  • Managing calls from clients and support workers regarding individual issues and concerns and ability to negotiate positive outcomes
  • Working closely with the Community Nurse team who develop the support plans
  • Matching support workers to our clients, based on the support needs of the client
  • Scheduling support worker visits(roster), managing leave and shift cover using a purpose built database
  • Carrying out related administration
  • Working closely with the Support Worker coordinator in recruiting the best candidate for a support worker
  • Kick start all new referrals received from the referral department

Community Support Worker, Home Support Service

Spectrum Care
09.2014 - 05.2016
  • Supported children, young adult and adult (10 years old - 45 years old)
  • The clients I worked with include Autism (a spectrum disorder that often have difficulties in social interaction, verbal and nonverbal communication and repetitive behaviours), Anxiety disorder (extreme feelings of anxiety and fear may cause physical symptoms like shakiness and panic attack) and Schizophrenia (a brain disorder that often difficult to distinguish between what is real and unreal, think clearly, manage emotions, relate to others, and function normally)
  • Service coordinator and I work alongside actively by advocating people in terms of independence, equality and self-esteem to be able to participate in aspects of everyday life
  • This includes a yearly review of outcomes/ goal plans together with the client, family members and service coordinator
  • Writing a monthly/ initial report and submit to service coordinator to monitor all the goal plans are on the right track
  • Submit event and incident report to service coordinator when there is risky or challenging behaviour occurs
  • Involved with DHB nurses, doctors and service coordinator together to come out effective solutions to support challenging clients
  • Worked with clients around building their daily living skills communication/ social skills (improvisational storytelling and modelling), literacy skills (practice reading story and writing sentence), independent living skills (taking public transport, purchasing and money handling), community/ recreational participation (Zoo, library, parks and art class) and engage physical activities (dancing and walking)
  • All learning skills are variable day by day and are based on the client's daily health and emotional condition

Education

Graduate Diploma in Teching - Early Childhood Education

New Zealand Tertiary College
03-2026

Postgraduate Diploma - Social Practice

UNITEC Institute of Technology
01.2014

Bachelor of Social Science (Honours) - Psychology

Universiti Tunku Abdul Rahman
01.2011

Skills

  • Experience support neurodiverse individuals
  • Multilingual communication
  • Team work focus
  • Embrance Te Whāriki
  • Active listening

Training

  • Workplace First Aid Training, 08/2023
  • 5 modules of Autism Spectrum Knowledge Professional Development Training, 06/2020
  • Effective Employer Engagement Training, 07/2020
  • Job Development and Marketing, 11/2020
  • Systematic Instruction and Teaching, Learning, & Retaining abilities, 12/2020
  • Crisis Prevention Intervention, 04/2016
  • Personal development course and Basic Youth & Community Counselling (Youthline), 10/2013 - 12/2014

Hobbies and Interests

  • Enjoy travelling and understand the local language and cultures.
  • Being a multilingual person, I enjoy getting to know cultures differences and learn from each other.

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Malay
Professional Working

Timeline

Tutor Assistant (Whaikaha, Supported Learning)

UNITEC
09.2022 - 12.2024

Employment Advisor

Poly Emp
10.2019 - 03.2022

Client Services Manager

Healthvision New Zealand
03.2018 - 10.2019

Care Coordinator

Access Community Health
05.2016 - 08.2017

Community Support Worker, Home Support Service

Spectrum Care
09.2014 - 05.2016

Postgraduate Diploma - Social Practice

UNITEC Institute of Technology

Bachelor of Social Science (Honours) - Psychology

Universiti Tunku Abdul Rahman

Graduate Diploma in Teching - Early Childhood Education

New Zealand Tertiary College

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