Colleen Hemi

There is a bit of a story to me working here that explains a little of the crossover in 3 jobs listed. I started working for Black Barn as a private cleaner in one of their retreats (The Beach House), working here for 3 years, first as a casual cleaner and working my way to running the Beach House's small housekeeping team. I was then approached to take on 8 more of their properties which I did as a self employed contractor until the income necessitated me becoming GST registered at which point I opened a small business to cater to their needs. I was then asked to take on the Quality control role and an additional 4 properties. As Black Barn added retreats to their portfolio I gained these properties also until I was managing the housekeeping needs of all of their retreats. After 5 years I decided to close my business and Black Barn employed me to establish an in-house housekeeping department to cater to their ever growing portfolio of 5 star retreats. I have been caring for their retreats in some capacity for a total of 15+ years but contracted directly to them for 12+, in this time the role has been ever changing and has included but is not limited to the below.

• Created and implemented systems, procedures and schedules.
• Completed schedules, rosters and other business documentation.
• Assigned housekeeping staff to specific shifts and specialised tasks based on abilities and daily requirements.
• Recruited, trained, mentored, evaluated employee performance and developed improvement plans for all housekeeping staff.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Created and implemented Health and Safety procedures, manuals and training systems.
• Directed team of up to 20 personnel in busy housekeeping department with more that 30, 5 star retreats, personal homes and business clients.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Placed orders for all housekeeping and property supplies.
• Organised and oversaw outside contractors and suppliers for large range of tasks to ensure smooth running of multiple properties.
• Maintained all housekeeping needs, ensured maintenance work was identified and completed promptly, organised all shopping and provisioning needs quickly and efficiently.

• Directed team of 4 staff in 5 star luxury retreat sleeping 21 guests.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Restocked all household supplies for personal touch with every job.
• Communicated repair needs to maintenance staff.
• Placed orders for all Retreat supplies and services.
• Trained and mentored all new cleaning staff to maximize quality of service and performance.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Performed maintenance and grounds-keeping duties of parking lot and garden areas to keep those areas free of debris and presented to 5 star standards.
• Performed all housekeeping and cleaning needs.
• Purchased and ordered replacement stock, linen and small appliances as needed.
• Organised tradesmen and technicians as needed for repairs and maintenance jobs.

• Established and administered annual budget with controls to support sustainability objectives.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Negotiated new annual contracts and service agreements with clients and staff
• Completed private training in staff contracts, Human Resources and management with business mentor.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Created and Implemented documentation of processes to comply with Health and Safety regulations and company policies.
• Managed office workflow and administrative processes to keep operations running smoothly.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Devised processes to boost long-term business success and increase profit levels.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Directed staff and managed annual capital budget.
• Delegated assignments based on plans, project needs and knowledge of individual team members and clients.

• Opened shop, prepared for coming shift, managed store and staff.
• Counted registers and cleaned and secured shop at end of shift.
• Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
• Checked building to confirm maintenance and cleaning met code and regulations.
• Worked closely with team members to schedule breaks and shifts.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
• Researched issues to obtain appropriate answers to customer inquiries.
• Successfully drove new product lines to increase annual profits.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Trained newly hired sales team in upselling techniques.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Conducted inventories of raw materials and components on work floor.
• Placed orders for stock and supplies needed.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Maximized productivity by identifying and rectifying areas for improvement.
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Worked in sole retail assistant role in Havelock North Store, Opening, closing and running store alone in quieter months, having junior assistant over busier periods.
• Worked in Napier store as junior, progressing to senior sale assistant.
• Greeted and offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Used POS system to process sales, returns, orders and gift card activations.
• Answered questions about store policies and addressed customer concerns.
• Displayed merchandise by arranging in appealing ways and creating window displays.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Kept all store, staff and storage areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Ordered, received, unpacked and displayed new stock.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Supported loss prevention goals by monitoring shopper behavior.

• Planned and coordinated product availability for advertising and promotion purposes.
• Established strong vendor relationships to maintain and support business.
• Answered customer questions regarding store merchandise, department information and pricing.
• Updated pricing and signage to complete product displays and educate customers.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Worked with managers and advertising directors to optimize promotions.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Inspected merchandise for quality and arranged proper display location on floor.
• Assembled quarter and full-size point of purchase promotional displays.
• Removed damaged, out-of-code and discontinued items from displays.
• Verified products appeared at correct locations in proper quantities.
• Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.

• Opened, closed and ran store in sole staff role.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Used POS system to process sales, returns, online orders and gift card activations.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Kept store and self service areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Supported loss prevention goals by monitoring shopper behavior.
• Informed customers of current store promotions to encourage additional sales purchases.

• Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
• Cut meat products with slicing equipment according to size specifications.
• Packaged and attached labeling to various meat selections.
• Inspected meat to perform quality assurance checks.
• Organized and stored items at specific temperatures to maintain freshness.
• Sanitized surfaces to maintain cleanliness of food service area.
• Processed meat by cutting, skinning, sorting parts and deboning.
• Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
• Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
• Passed quality assurance inspections by closely adhering to safety and cleanliness standards and company processes.

• Learnt all the roles in a warm boning beef plant to be able to perform the Quality Assurance role.
• Created and deployed best practices to improve efficiency and reduce defects.
• Conducted tests to evaluate quality of beef products, noting results and removing defective items.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
• Sampled products for detailed analysis.
• Monitored production processes to gain understanding of problematic steps and rectify issues.
• Communicated with production team members about quality issues.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
• Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
• Evaluated items to assign grades and marked quality level, rejection status or acceptance.
• Checked color, shape, texture and grade of products and materials against established templates, charts and samples.

• Entertained, conversed and read aloud to keep patients mentally alert.
• Offered companionship and kindness to elderly patients.
• Maintained clean, safe and well-organized patient environment.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Monitored clients' overall health and well-being and noted significant changes.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Completed dementia training modules to support client needs.

• Supported students with helpful study habits and exam strategies.
• Assessed student needs and created appropriate lesson plans.
• Worked with students in classroom environments to provide educational support.
• Stressed importance of good study habits by encouraging students to create personalized study plans.
• Developed student confidence though attentive instruction and by applying positive reinforcement strategies.
• Crafted effective reading and writing tutoring plans to address weaknesses and motivate students to build confidence and feel successful.
• Created special handouts, study guides and enrichment materials to boost student knowledge.
• Used positive reinforcement, repetition and review to help students master challenging material.
• Worked independently with meticulous attention to detail.
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

• Worked unsupervised in kitchen in evening performing listed tasks left by day cooks.
• Plated and served pre-prepared dinners, desserts and evening tea rounds.
• Assisted Nursing staff to escort residents to and from dining room.
• Fed residents that needed assistance.
• Cleaned bedrooms, bathrooms, Kitchen and common spaces.
• Assisted with medicine rounds.
• Assisted in day to day care of clients including personal care, mobility assistance, night supervision and assisting occupational therapist.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Adhered to procedures in preparing food items.
• Maintained composure and work quality while under stress.
• Lifted and carried heavy materials.
• Maintained high personal grooming standards and uniform presentation.