Colsey Falwasser

• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to assure respected rights and wishes.
• Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Monitored clients' progress and adapted treatment plans to meet changing needs.
• Assisted clients with navigating and accessing social services such as housing and medical care.
• Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.

I launched The Phalanx Limited in 2019. We provided Home Maintenance Services for residential and commercial clients. The Phalanx was a medium I used to support homeless men. A form of Occupational Therapy, as well as an opportunity for me to engage with my Men personally identifying and understanding where they come from, and where they saw themselves in the futue. I built the Phalanx from the a sole trader. To a small yet successful team of 10 men. The Men I employed presented significant psychsocio and emotional needs. Which enabled me to be able to interpersonally journey with him.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
• Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
• Trained and motivated employees to perform daily business functions.

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
• Enhanced client self-sufficiency through the coordination of relevant community resources and services.
• Improved client housing stability by developing individualized case management plans and providing ongoing support.
• Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
• Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
• Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
• Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
• Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
• Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
• Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.