CONNOR BRAY
Havelock North,HKB
Summary
For the past year and a half, I have been working at Rosewood Cape Kidnappers after leaving Porters Boutique Hotel to return to the Luxury Lodge industry. I am motivated, offering success in tackling various office tasks and delivering proactive support on key administrative matters that promote productivity across departments. I am successful at multitasking and remain calm and productive in high-demand positions. I have learned to cope with busy schedules and meet multiple deadlines, enhancing my time management and organisational skills. These key attributes have allowed me to succeed in both professionally and personally. I am an outgoing Front Office member that is approachable, maintains professionalism, and displays exceptional people skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager, Previously Duty Manager
Rosewood Cape Kidnappers
10.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally and maintaining positive relationships with customers.
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees, responding quickly to questions to improve their understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
SECOND IN CHARGE / FRONT OFFICE TEAM LEADER
Porters Boutique Hotel
01.2021 - Current
- Orchestrated staff training programs for operational procedures.
- Created employee work schedules in line with budgets and hotel occupancy.
- Group & Conference co-ordinator with weekly & monthly reports.
- Staff Management to ensure consistency is maintained.
- Manage sales and maximized revenue by rate management to achieve rooms revenue and average room rate.
- Evaluate operational practices and identify improvement opportunities to develop revisions for systems and procedures.
- Conduct research to assist with routine tasks and special projects.
- Aid colleagues, managers and customers through regular communication and assistance.
LUXURY CONCIERGE, RESORT DUTY MANAGER, SUPERVISOR
Qualia
10.2018 - 06.2020
- All round Front Office employment - qualia Front Office is much more elevated, combining the roles of Concierge and Front Office together.
- These roles and responsibilities included rooming guests, Booking Tours and Restaurants, Guest concerns, and Complaints.
- Driving guests to and from reservations.
- Preparations for arrivals and departs.
- Supervising and management of the resort.
- Room allocations and payment handling.
PREMIUM FOOD & BEVERAGE ATTENDANT
Qualia
07.2017 - 03.2018
- Long Pavilion Restaurant - A La Carte and Wine Service
- Pebble Beach Restaurant - 6 course Tasting Menu with matching Wines
- I can provide further Employment History if requested.
Education
Diploma - Hospitality Management
Queenstown Resort College
Queenstown07.2019
Skills
- Customer Service
- Effective Time Management
- Communication Skills
- Administrative Skills
- Dedicated Team Player
- Customer Relations
- Operations Management
Certification
- Managers Certificate, 03/09/2024
- First Aid Certificate, 15/12/2025
References
- Callum Farnell - 027 258 6459
- Lynette Stevenson (Porters Boutique Hotel) - 027 272 8151
Timeline
Front Office Manager, Previously Duty Manager
Rosewood Cape Kidnappers
10.2022 - Current
SECOND IN CHARGE / FRONT OFFICE TEAM LEADER
Porters Boutique Hotel
01.2021 - Current
LUXURY CONCIERGE, RESORT DUTY MANAGER, SUPERVISOR
Qualia
10.2018 - 06.2020
PREMIUM FOOD & BEVERAGE ATTENDANT
Qualia
07.2017 - 03.2018
Diploma - Hospitality Management
Queenstown Resort College
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