Connor Foster
Glenview ,Waikato
Summary
Dynamic hands on team leader with over four years of experience in retail management. Skilled in training and developing staff, effective communication, managing inventory, and implementing visual merchandising strategies to drive sales and performance.
Proven ability to foster collaboration and improve customer satisfaction through innovative strategies.
Overview
11
11
years of professional experience
Work History
Zone Leader
Hamilton Hardware Retail Limited
Mitre 10 TeRapa , Hamilton
06.2022 - Current
- Trained new staff on customer service standards and product knowledge, enhancing team readiness and customer experience.
- Assisted customers in selecting products and resolving inquiries effectively.
- Conducted team meetings to communicate updates and foster collaboration, improving team alignment and information sharing.
- Organized promotional displays to enhance product visibility and appeal.
- Monitored sales trends and collaborated with management on strategies, informing decision-making and improving sales outcomes.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Supervised daily operations and ensured compliance with company policies.
Gardens 2IC
Hamilton Hardware Retail Limited
Mitre10 TeRapa, Hamilton
03.2021 - 06.2022
- Presented innovative ideas and solutions that improved team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service, enhancing customer satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Engaged customers in conversation using effective interpersonal skills to foster positive interactions.
Retail Assistant
Hamilton Hardware Retail Limited
Mitre10 TeRapa, Hamilton
07.2019 - 03.2021
- Guided customers in product selection, enhancing their shopping experience with expert advice.
- Oversaw inventory levels and arranged stock on sales floor to optimize product visibility.
- Operated point-of-sale system and processed customer transactions efficiently.
- Maintained store cleanliness and ensured a welcoming shopping environment.
- Addressed customer inquiries and resolved issues efficiently, ensuring high levels of satisfaction.
Landscaper
Landmark Design
Cambridge , Hamilton
02.2019 - 07.2019
- Planted flowers, shrubs, and trees to enhance garden aesthetics and promote healthy growth.
- Operated mowers, trimmers, and blowers to ensure efficient lawn care and maintenance.
- Conducted weeding, mulching, and fertilizing to maintain garden health and appearance.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Operated landscaping equipment to maintain grounds and remove trees.
Telecommunications Linesmen
TelTech Communications
Frankton , Hamilton
10.2017 - 04.2019
- Installed and maintained overhead and underground communication lines.
- Installed various types of poles and towers for overhead transmission lines.
- Climbed poles and towers to inspect them for defects or damage.
- Connected electrical components in accordance with company standards.
- Ensured that all safety protocols were followed while working on electrical systems.
Supervisor
KFC
Hamilton East, Hamilton
02.2015 - 10.2017
- Supervised daily operations, ensuring quality and efficiency in food preparation to meet customer expectations.
- Coordinated team schedules, optimizing coverage during peak service hours to enhance operational flow.
- Trained and mentored staff on KFC standards and operational procedures.
- Monitored customer service interactions, identifying areas for improvement to enhance guest satisfaction.
- Managed inventory levels to maintain stock availability and reduce waste.
- Enforced cleanliness standards throughout the restaurant for a hygienic environment.
Skills
- Merchandising strategies
- Team leadership
- Product merchandising
- Inventory management
- Sales analysis
- Compliance enforcement
- Service excellence
- Employee development
- Conflict resolution
- Effective communication
- Relationship management
- Customer focus
- Decision making
- Team management
References
References available upon request.
Personal Achievements
- Co own a commercial cleaning company 2022-current
- Purchased my first home 2021
- Promoted from 2IC to Zone Leader in a small space of time (within a year)
- Selected from list of applicants to be put through Mitre10s Frontline leadership course 2023
- Achieved a National Squat record in under 90's for IPLNZ Powerlifting 2021
Training & Education
- Achieved Retail Level 3 2024
- Achieved Retail Level 2 2021
- Achieved Mitre10 Frontline Leadership course 2023
- Forklift License with F endorse 2021
- First Aid Certified
- Working at Heights certifted 2018
- Truck Loader Cranes HIAB Licence 2017
Timeline
Zone Leader
Hamilton Hardware Retail Limited
06.2022 - Current
Gardens 2IC
Hamilton Hardware Retail Limited
03.2021 - 06.2022
Retail Assistant
Hamilton Hardware Retail Limited
07.2019 - 03.2021
Landscaper
Landmark Design
02.2019 - 07.2019
Telecommunications Linesmen
TelTech Communications
10.2017 - 04.2019
Supervisor
KFC
02.2015 - 10.2017