Summary
Overview
Work History
Education
Skills
Timeline
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Connor Johnson

Palmerston North

Summary


Offering strong observational skills and disciplined approach, eager to learn and develop in structured environment. Delivers proactive mindset and ability to quickly adapt to new security protocols. Ready to use and develop problem-solving and communication skills in a Loss Prevention role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

BP Oil LTD (Coro Trading New Zealand)
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Adhered to Health and Safety legislation to provide a safe workplace for staff and customers.
  • Prevented stock loss and processed Drive-Offs through Auror including recovering debt.
  • Securely handled large quantities of cash and high value items such as tobacco.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Operated CCTV cameras through DigiFort to observe theft and processed theft through Auror.

CCO Qualified Crew Member

McDonalds, New Zealand
11.2023 - 09.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Carls Jr, RBL
04.2023 - 11.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

New Zealand Diploma - Business Management And Leadership

Open Polytechnic
11-2026

NCEA - Level 3 - High School

Awatapu College
Palmerston North, NZ

Skills

  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Loss Prevention
  • Computer Literacy
  • Conflict resolution

Timeline

Customer Service Representative

BP Oil LTD (Coro Trading New Zealand)
09.2024 - Current

CCO Qualified Crew Member

McDonalds, New Zealand
11.2023 - 09.2024

Crew Member

Carls Jr, RBL
04.2023 - 11.2023

New Zealand Diploma - Business Management And Leadership

Open Polytechnic

NCEA - Level 3 - High School

Awatapu College

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Connor Johnson