Enthusiastic IT graduate with diplomas in IT technical support (level 5) and IT infrastructure (level 6) contributing to strong foundations in technical support and systems administration. 4+ years in customer-facing roles as a furniture delivery specialist, using custom software to manage job workflows and coordinating team operations. Strong communication and well developed problem-solving skills. Practical experience in building, troubleshooting and maintaining computer systems. Eager to begin a career in IT, bringing a balance between technical knowledge and customer service.