CONNOR, Laing CLOETE
Auckland,New Zealand
Summary
Results-driven professional with a strong track record in elevating customer satisfaction and surpassing sales targets at Repco. Proficient in conflict resolution and upselling strategies, showcasing effective communication and a positive demeanor. Consistently achieved sales growth through comprehensive product knowledge and collaborative teamwork. Career aspirations include leveraging these skills to drive further success in a dynamic sales environment.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Repco
Auckland, New Zealand
07.2024 - Current
- Banking and all associated paperwork
- Stock Take and all associated paperwork
- Assisting customers to find the correct parts for their automotive needs
- Ordering in parts from suppliers for specialty parts not stocked
- Dealing with Trade customers and businesses including their accounts
- Dealing with difficult customers and de-escalating situations
- Creating and issuing purchase orders
- Stock Receipt
- Part knowledge and knowing which suppliers to contact for which parts
- Maintaining excellent customer service and ensuring customer satisfaction
- Upselling customers to premium parts & products
- General Sales
Waitron
Coachman On The Bay
Port Elizabeth, South Africa
10.2022 - 06.2024
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Organization and Time Management
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Passionate about learning and committed to continual improvement
- Worked flexible hours across night, weekend, and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
In-Store Brand Representative in Dischem
Anastellar Pharmaceuticals
Port Elizabeth, South Africa
08.2022 - 10.2022
- Completed floorsets, filled floor, and rang up customers
- Provided excellent customer service, resulting in positive feedback and repeat business
- Enhanced sales performance through effective communication of product features and benefits
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction
- Increased brand awareness by conducting product demonstrations and engaging with customers
- Developed a thorough understanding of competing products, enabling effective differentiation and promotion of the brand's unique offerings
- Organized and stocked merchandise to keep necessary levels for sales demand
- Showed understanding of customer's personal style and preferences when offering product advice
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs
Education
High School Diploma -
St Dominic's Priory School
Port Elizabeth, South Africa01.2022
Bachelor of Arts - Law (Pre-Law)
Nelson Mandela University
Port Elizabeth, South AfricaSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Effective communication
- Conflict resolution techniques
- Complaint handling
- Sales target achievement
- Cross-selling techniques
- Upselling strategies
Languages
- English, Native or Bilingual
- Afrikaans, Professional Working
Affiliations
- Volunteer Firefighter at The Beachlands - Maraetai Fire Department
Timeline
Retail Assistant
Repco
07.2024 - Current
Waitron
Coachman On The Bay
10.2022 - 06.2024
In-Store Brand Representative in Dischem
Anastellar Pharmaceuticals
08.2022 - 10.2022
High School Diploma -
St Dominic's Priory School
Bachelor of Arts - Law (Pre-Law)
Nelson Mandela University