Connie Van Zyl
Auckland,Auckland
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Accounts and Office Administrator
Toro Plumbing and Drainage Limited
05.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Commercial projects organizer and maintaining project updates on multiple software platforms.
- Receiving and distribution of tender documents.
- Setup of new projects and compare construction information to tender information. Simpro ,Fieldwire and Procore.
- Create and setup of new maintenance jobs and quotes.
- Price file updates.
- Fleet management - Servicing, RUC, Rego etc.
- Project completion documents and O&M Manuals.
- Create site specific safety plans.
- Xero - Import new invoices, Payments and Receivables, Profits and Losses, Reconciliations ,Tracking of monthly supplier payments. (Also completing my diploma in October) File GST.
- Employee Payroll using Smartly and managing timesheets.
Office Administrator
Eagle Plumbing Limited
07.2019 - 04.2023
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Commercial projects organizer and maintaining project updates on multiple software platforms.
- Receiving and distribution of tender documents.
- Setup of new projects and compare construction information to tender information. Simpro ,Fieldwire and Procore.
- Create and setup of new maintenance jobs and quotes.
- Price file updates.
- Timesheets and fleet management.
- Project completion documents and O&M Manuals.
- Create site specific safety plans.
Receptionist
De Wet De Villiers Brokers
09.2016 - 09.2018
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Operated multi-line telephone system to independently handle over calls each day.
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted all members in professional and friendly manner.
- Greeted customers and visitors in-person and via telephone calls.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
Short Term Insurance Assistant
Franzall Financial Advisors
06.2015 - 09.2016
- Admin and Filing
- Assisted clients with amendments on existing policies, quotations for potentially new policies and activation of new policies.
- Assisted clients with claims on their policies.
- Assisted in policy renewals.
- Personal assistant to broker
Proof Reader
Rustenburg Herald
06.2014 - 06.2015
- Checked and corrected grammatical and spelling errors in advertisements.
- Performed administrative tasks such as copying, faxing and reception work with accuracy and efficiency.
- Admin and Filing
Receptionist Cashier / Admin Lady
House Of Plumbing
06.2013 - 06.2014
- Cashier
- Cash-Ups
- Receptionist
- Admin and Filing
- Followed up on clients to pay their accounts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Short Term Insurance Personal Assistant
Absa
12.2012 - 05.2013
- Admin and Filing
- Received and responded on emails from clients.
- Answered the telephone to assist clients.
- Assisted with quotations, amendments to policies and activation of new policies.
- Assisted walk in clients.
- Assisted clients with their short term insurance claims.
- Assisted with policy renewals.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Hoërskool Rustenburg
Rustenburg, NW2012
Skills
- Office administration
- Customer and client relations
- Correspondence distribution
- Multi-line telephone systems
- Performance improvement
- Telephone skills
- Attention to detail
- Scheduling
- Organization skills
- Verbal and written communication
- Time management
- Mail handling
- Punctual
- Business Administration
Languages
Afrikaans
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts and Office Administrator
Toro Plumbing and Drainage Limited
05.2023 - Current
Office Administrator
Eagle Plumbing Limited
07.2019 - 04.2023
Receptionist
De Wet De Villiers Brokers
09.2016 - 09.2018
Short Term Insurance Assistant
Franzall Financial Advisors
06.2015 - 09.2016
Proof Reader
Rustenburg Herald
06.2014 - 06.2015
Receptionist Cashier / Admin Lady
House Of Plumbing
06.2013 - 06.2014
Short Term Insurance Personal Assistant
Absa
12.2012 - 05.2013
High School Diploma -
Hoërskool Rustenburg
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