Coralie Morris

• Establish open communication and positive relationships with internal and external stakeholders.
• Building and maintaining positive, engaging and genuine connections with clients.
• Demonstrate strong organizational and time management skills while managing multiple projects.
• Risk-assess case files and implement appropriate mitigations and plans per individual needs.
• Evaluate case progress regularly through tracking metrics and analyzing performance indicators to ensure optimal results at every stage of the process.
• Adhere to operational instructions and standard operating procedures while feeding back as needed to streamline these.

Historic Files Support Team, Central & Wellington Teams, PNHQ

• My role across three district teams consisted of vetting firearms applicants and their referees and making recommendations as to the outcome. This process was carried out in accordance with the Arms Act 1983 alongside the provisions of the Privacy Act 2020 and the coinciding legislative regulations. Day to day tasks in this role, include:
• Calendar, Diary, Outlook, NIA file management
• Travel/coordination, Central Region
• Internal/external relationship management, clear communication with arms officers, administrators, and supervisors daily.
• Clear, constructive information recording within NIA and completion of administrative tasks and documents promptly uploaded and recorded daily.
• Face to face and video interviews with a diverse range of people. Sensitive topics are often raised so respect, privacy, empathy, and professionalism always maintained.
• Requesting personal information in a confidential manner is also a task often carried out e.g., Requesting medical or psychiatric assessments.
• Secure storage checks at applicants' houses, ensuring their firearms storage is compliant, meeting Arms Act regulations/guidelines.
• Always adhering to NZ Police/Te Tare Pūreke values.

• Event organization and itinerary planning, involving liaising with external suppliers/companies weekly.
• Procurement assistance, general building office management and maintenance.
• Aided colleagues, managers and patients through regular communication and assistance.
• Collected, validated and distributed information to employees.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
• Managed agendas and calendars, boosting productivity and improving organizational initiatives.
• External & Internal Purchase ordering of consumables and equipment through to General Ledger coding of invoices for Finance approval & payment.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recorded account information to open new customer accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Increased efficiency and team productivity by promoting operational best practices.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

• Sourced quality vendors to consistently reach highest care standards.
• Reduced expenses by reviewing vendor relationships, sourcing new suppliers and negotiating favorable and fair contracts.
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving services.
• Identified and resolved customer complaints concerning food or lodging.
• Managed time efficiently in order to complete all tasks within deadlines.
• Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
• Identified issues, analyzed information and provided solutions to problems.