Correna Bunn
Whakatane,BOP
Summary
Dynamic leader with a proven track record at Total Health Doctors, adept in people management and problem-solving. Excelled in enhancing team productivity and fostering a collaborative environment with my democratic leadership style. Skilled in performance improvement and multitasking, significantly boosting operational efficiency. Passionate about driving quality improvement and staff training, ensuring high standards of care and service.
Overview
8
8
years of professional experience
Work History
Medical Reception Team Leader
Total Health Doctors
06.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Medical Receptionist
Tararua Health Group
06.2016 - 05.2021
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Assisted in updating practice management software, leading to more streamlined data entry and record-keeping procedures.
- Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Dannevirke High School
DannevirkeSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Work Planning and Prioritization
- Goal Setting
- Overseeing Daily Activities
- Shift Scheduling
- SMART goals
- Multitasking
- Organizational Skills
- Team building
- Giving Constructive Feedback
- Time Management
- Active Listening
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Interpersonal Skills
Timeline
Medical Reception Team Leader
Total Health Doctors
06.2021 - Current
Senior Medical Receptionist
Tararua Health Group
06.2016 - 05.2021
Dannevirke High School
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