- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Kayaking
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- Baking
- Cooking
- Crafting and DIY Projects
- Music
- Photography
- Dance
- Fashion
- Graphic Design
- Drawing and Painting
- Fundraising Events
- Community Cleanup
- Watching Movies and TV Shows
Corrina Hocking
Hastings,HKB
Summary
Dynamic and results-driven retail management professional with a proven track record in optimizing store operations and driving sales growth. Expertise in team leadership, customer service excellence, and strategic planning enhances operational efficiency while fostering a collaborative work environment. Known for adaptability in fast-paced settings, consistently meeting and exceeding company goals through effective problem-solving and innovative merchandising strategies. Committed to creating positive shopping experiences and empowering staff to achieve high performance, ensuring alignment with organizational objectives.
Overview
27
27
years of professional experience
Work History
Store Manager
Tank Juice Bar
Napier City, HKB
04.2022 - Current
- Managed daily operations focused on increasing customer satisfaction and refining service workflows.
- Developed and implemented targeted training initiatives aimed at elevating service quality and team effectiveness.
- Oversaw inventory management through point-of-sale systems to enhance stock control and minimize waste.
- Evaluated financial performance through detailed sales data analysis, focusing on driving profitability and uncovering growth potential.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cold Shelf Assistance
Hastings Packnsave
Hastings, Hawkes Bay
04.2021 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Carried out day-day-day duties accurately and efficiently making sure all the customers get 100% from all the products they buy on the sheet and making sure they are all we'll dated.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions. making Sure that the stock has been first in first out
Online Personal Shopper
Hastings Packnsave
Hastings, Hawkes Bay
04.2021 - Current
- Tracked substitutions and informed customers of changes.
- Picked quality and accurate items for daily customer orders.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability. Packing customers orders in outdoor lockers,and labeling all them and making sure the customers have 100% customers service
- Worked with over a number of customers daily to fulfill specific orders according to customer needs and inventory availability.calling the customers to make sure the are happy with there subs .
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assistant Manager
KFC
Hastings, Hawkes Bay
02.1999 - 04.2021
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Analyzed and interpreted store trends to facilitate planning.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement. Opening and closing off the store day to day stock counts, making sure the store was meeting all health and safety standards.make sure all products are temperature check and up to 100% .meeting store target
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Education
No Degree - 5th Form Certificate And Sixth Form
Hastings Girl High
Hastings Hawkes BaySkills
- Outstanding communication and skill with the ability to communication effectively with customers and staff members from a variety of cultures and backgrounds, hold a current full NZ Drivers License Class1 Able to work independently as well as within a team environment, a team player Hold a national certificate in food business National certificate in level 2 and level 3,
- Staff leadership and direction
- Staff leadership and supervision
- Staff hiring and management
- Staff support and assistance
- Recruiting and retaining staff
- Multitasking and organization
- Customer relations
- Problem-solving
- Customer service
- Store operations
Interests
Timeline
Store Manager
Tank Juice Bar
04.2022 - Current
Cold Shelf Assistance
Hastings Packnsave
04.2021 - Current
Online Personal Shopper
Hastings Packnsave
04.2021 - Current
Assistant Manager
KFC
02.1999 - 04.2021
No Degree - 5th Form Certificate And Sixth Form
Hastings Girl High
Motorsport, speedway, spending time with family
My family have always been around speedway my brother races solo bikes, and we all like the speedway, I have two sister and one brother , I also have three children off my own