Corrina Stevens
Glen Eden,Auckland
Summary
I am an energetic trainer who has a thorough knowledge of diverse fitness, boxing training programs and group classes. I am versed in assessing client fitness levels and safely supporting goals. I am a passionate personal fitness trainer who successful at making workouts fun and rewarding. I have expertise in instructing clients on proper techniques and educating clients on their individual goals. I am experienced in providing instruction for one-on-one sessions, buddy sessions and group training classes. I am very organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals, I seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Personal Trainer
Self-employeed
02.2024 - Current
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Conducted comprehensive fitness assessments, setting realistic goals for each client''s unique needs and abilities.
- Spearheaded social media marketing efforts, driving increased brand awareness within the community.
- Mentored junior trainers on best practices for building a successful career in the fitness industry.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Motivated participants through one-on-one instruction and positive feedback.
- Set up and broke down equipment before and after classes.
- Led group classes, core strength and conditioning classes, boxing classes and Hula classes
- Used music to motivate and energize classes.
- Personal one on one training, led youth and local community work offering Hula and boxing classes with mentoring.
Gym Owner
Owner-Operator
11.2019 - 08.2022
- Improved gym membership retention by developing and implementing personalized fitness programs for clients.
- Increased gym revenue through effective marketing strategies and community outreach initiatives.
- Enhanced overall client satisfaction by consistently maintaining a clean, safe, and welcoming gym environment.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Achieved growth in membership numbers by offering special promotions, referral incentives, and targeted advertising campaigns.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Evaluated member feedback on gym facilities and services to make continuous improvements in response to their needs.
- Monitored industry trends in fitness technology advancements to incorporate innovative solutions into the gym''s offerings when appropriate.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
- Elevating member experience through proactive communication channels and addressing concerns promptly while implementing feedback-driven improvements.
- Expanded gym''s service offerings into specialized areas such as health coaching, nutrition consultations and targeted fitness programs catering diverse clientele needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Air Freight Coordinator
Pelenis Travel Niue Island
05.2017 - 10.2018
- Enhanced operational efficiency by implementing strategic air freight delivery plans and schedules.
- Improved customer satisfaction by ensuring timely and accurate delivery of air freight shipments.
- Streamlined workflow processes for better team productivity and reduced shipment delays.
- Coordinated with various departments to optimize cargo loading, routing, and scheduling for maximum efficiency.
- Developed strong relationships with clients and carriers to ensure seamless communication and prompt issue resolution.
- Conducted regular performance evaluations of team members, providing feedback and coaching for continuous improvement.
- Maintained compliance with industry regulations, safety standards, and company policies through diligent oversight and employee training.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
- Resolved customer complaints promptly, maintaining a high level of client satisfaction throughout the process.
- Prepared detailed reports on departmental performance metrics for upper management review and analysis.
- Oversaw inventory management processes within the facility, reducing overstock issues and minimizing losses due to damage or theft.
- Ensured a safe work environment by conducting regular safety training sessions and implementing preventative measures.
- Examined cargo and freight shipments to check goods' condition.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Receptionist Administrator
Auckland Eye
10.2010 - 12.2016
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for regular clients, adhering to internal policies while accommodating individual customer needs.
- Fulfilled customer requests such as urgent air or sea frieght.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
NCEA CERT 2 -
Western Springs College
Auckland, AUK12.1998
NCEA Level 1 -
Niue High School
Alofi, Niue Island 01.1997
Skills
- Client Coaching
- Fitness program development
- Lifestyle coaching
- Motivational
- Group and individual instruction
- Passion for fitness
- Service Marketing
- Exercise program design
- Activity Planning
- Fitness instruction
- Boot Camp Training
- Leadership skills
- Injury prevention techniques
- Health and wellness
- Client Engagement
- Personal training and coaching
- High-Intensity Interval Training
- Endurance Training Methods
- Functional Movement Training
- Motivational Coaching
- Weight Management Strategies
- Youth Fitness Training
- Group Fitness Instruction
- Relationship and Community Building
- Teamwork and Collaboration
- Brand Promotion
- Excellent Communication
- Social Media Presence
- Flexible and Adaptable
- Motivational Leadership
- Dependable and Punctual
Languages
Niuean
Native or Bilingual
Timeline
Personal Trainer
Self-employeed
02.2024 - Current
Gym Owner
Owner-Operator
11.2019 - 08.2022
Air Freight Coordinator
Pelenis Travel Niue Island
05.2017 - 10.2018
Receptionist Administrator
Auckland Eye
10.2010 - 12.2016
NCEA CERT 2 -
Western Springs College
NCEA Level 1 -
Niue High School
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