Cotter Pene
Auckland
Summary
Professional retail worker prepared to excel in fast-paced environments. Known for maintaining high standards in store presentation and customer interaction. Dependable team player with focus on achieving positive results and adapting to changing company needs. Proficient in point-of-sale systems and inventory control.
Developed exceptional customer service and organizational skills in fast-paced retail environment, looking to transition into a call centre role. Skilled in inventory management and sales strategies, with proven ability to adapt and learn quickly. I believe the abilities and skills I acquired over the years, would allow me to succeed moving forward in my career.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Salvation Army Family Store
05.2023 - Current
- Used POS system to process sales
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size, colour and sales.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while maintaining customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Supported team members during peak hours to ensure smooth store operations.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
- Performed cash, card, and check transactions to complete customer purchases.
Housekeeper
Cordis Hotel
10.2022 - 04.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
Education
Bachelor of Nursing - Nursing
University of Auckland
Auckland10-2020
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- POS system operation
- Flexible schedule availability
- Complex Problem-solving
- Cash handling accuracy
- POS systems
- Adaptability and resilience
- Payment processing
- Sales floor organization
- Complaint handling
- Upselling strategies
- Multitasking
- Effective communication
- Customer engagement
- Product labeling
- Product restocking
- Stockroom organization
- Warehouse coordination
- Pricing adjustments
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Team cooperation
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Organization
- Engaging with diverse customers
- Cash handling
- Goal driven
- Safety and cleanliness standards
- Excellent written and verbal communication
- Creative thinking
- Sales and promotions
- Team leadership
- Computer proficiency and Microsoft office
- Exceeding customer expectations
- Merchandising and display
- Staff support
- Problem-solving skills
- Answering questions
Timeline
Retail Assistant
Salvation Army Family Store
05.2023 - Current
Housekeeper
Cordis Hotel
10.2022 - 04.2023
Bachelor of Nursing - Nursing
University of Auckland
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