Courteney Brown
Castlepoint,Masterton
Summary
Seasoned Hospitality Team Member with background in diverse hospitality settings. Possess strong skills in customer service, conflict resolution, and team collaboration, ensuring seamless operations for any establishment. Made significant contributions to fostering a welcoming environment and enhancing overall guest satisfaction in previous roles. Exceptionally adept at utilizing interpersonal skills to build lasting relationships with both guests and team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Tinui Bar and Cafe
Tinui, Masterton
03.2024 - Current
- Active Barista.
- Active Cook.
- Active Bartender.
- Performed opening and closing duties as assigned by management.
- Restocked supplies as needed throughout shift.
- Greeted guests in a friendly and professional manner.
- Checked identification for patrons purchasing alcoholic beverages.
- Followed health department guidelines when handling food items.
- Provided training support for new hires within the hospitality team.
- Communicated effectively with team members to ensure smooth operations during operating hours.
- Received payment from customers and processed cash and transactions accurately.
- Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
- Provided hospitality services such as food service or beverage preparation and distribution.
- Managing conflict with patrons in a professional manner.
Hospitality Team Member
The Whakataki - Castlepoint Hotel
Castlepoint, Masterton
10.2023 - 03.2024
- Active Bartender.
- Active Barista.
- Addressed customer complaints promptly and professionally.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed thorough closing and shift change functions to maintain operational standards each day.
- Poured wine and beer for patrons.
- Reorganized bar stations to streamline service flow.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Hospitality Team Member
Castlepoint Store
Castlepoint, Masterton
11.2021 - 07.2023
- Active Barista.
- Active Cook.
- Inspected incoming delivery's for any damage or spoilage before accepting delivery from vendors.
- Conducted weekly inventory counts for both dairy products and frozen foods.
- Performed regular maintenance checks on refrigeration to ensure stock was held at correct temperatures.
- Ensured that all products in the dairy section were properly labeled with accurate pricing information.
- Maintained cleanliness of sections, including wiping down shelves, sweeping floors and organizing product displays.
- Cleaned equipment such as display cases, coolers and freezers daily.
- Checked expiration dates on products regularly to ensure freshness.
- Adhered to company policies regarding health code regulations while preparing food items or stocking shelves.
- Received deliveries from vendors, sorted merchandise by type and stocked shelves accordingly.
- Operated cash register to process customer orders accurately and efficiently.
- Performed price checks for customers upon request.
- Assisted customers with locating specific products, provided product information and answered questions regarding ingredients.
- Rotated stock regularly to ensure freshness of dairy items.
- Provided excellent customer service by addressing customer inquiries quickly and professionally.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed orders with suppliers for delivery of products required for daily operations.
Warehouse Inventory Assistant
Lockheed Martin NZ
Upper Hutt, Wellington
01.2019 - 11.2021
- Provided warehousing and supply chain services to all Lockheed Martin NZ sites. An essential provider of logistic services to military personnel and lodger units at the Trentham camp and wider region.
- Daily tasks involved receipt and dispatch of freight, inventory management, handling of weapons and ammunition, equipment management and ceremonial support, control/compliance checks, warehousing and distribution, process and compliance, customer service and administration, and health and safety.
- Resolved discrepancies between physical inventory count results versus the perpetual inventory records in a timely manner.
- Maintained inventory accuracy through daily cycle counts and inventory audits.
Store-man Level 1 (DHL)
DHL
Sydney, Australia
08.2016 - 08.2019
- Manhattan knowledge, Dexion RDS automation knowledge.
- RF scanning.
- Voice picking.
- Received and inspected incoming goods, ensuring accuracy of shipments.
- Monitored stock levels and identified shortages or overages of items stored in the warehouse.
- Performed daily cycle counts on products in the warehouse.
- Developed procedures for receiving, storing, tracking, and issuing materials.
- Processed customer returns and credits as needed according to company policy.
- Researched product availability from suppliers when necessary.
- Organized storage area to ensure efficient stock management.
- Maintained inventory records using computerized systems.
- Verified accuracy of data entered into database system by other team members.
- Prepared documents such as invoices, purchase orders and delivery notes.
- Responded promptly to customer inquiries regarding product availability or shipment status.
- Worked collaboratively with other departments to ensure smooth workflow throughout the organization.
- Enhanced customer/peers satisfaction and store operations through relationship building and daily problem-solving.
- Traced missing material and shipments through vendor and customer communications.
111/AMS Receptionist
Spark NZ
Wellington City, Wellington
09.2013 - 09.2015
- Answering 111 Emergency calls and connecting them to the correct Emergency Service.
- Provided prompt and accurate information to field personnel during incidents.
- Assisted with training new employees on proper procedures for handling emergency calls.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Education
Certificate in Sport Studies Level 3
New Zealand Institute of Sport
Wellington, NZ01-2013
Certificate in Sport and Recreation Level 2
New Zealand Institute of Sport
Wellington, NZ01-2012
Sacred Heart College
Lower Hutt, NZ01-2009
Skills
- Guest Relations
- Professional Appearance
- Initiative and Self-Motivation
- Data Entry
- Transaction Processing
- Customer Service
- Problem-Solving
- Adaptability
- Strategic Planning
- Active Listening
- Multitasking
- Phone and Email Etiquette
- Computer Skills
- Lead by Example
- Organised
Accomplishments
- Pacific Games Samoa Netball Team Representative - 2019
- New Zealand U17 Volleyball Team - 2012
- Wellington Regional Volleyball Tournament Team - 2012
- Wellington Regional Volleyball Best Blocker - 2012
Certification
- Licence Controller Qualification - 2024
- Lockheed Martin NZ, Spot award for outstanding achievement demonstrating support to 16 Field Regiment and ceremonies, NZDF Class 1 approved handler course.
Timeline
Hospitality Team Member
Tinui Bar and Cafe
03.2024 - Current
Hospitality Team Member
The Whakataki - Castlepoint Hotel
10.2023 - 03.2024
Hospitality Team Member
Castlepoint Store
11.2021 - 07.2023
Warehouse Inventory Assistant
Lockheed Martin NZ
01.2019 - 11.2021
Store-man Level 1 (DHL)
DHL
08.2016 - 08.2019
111/AMS Receptionist
Spark NZ
09.2013 - 09.2015
Certificate in Sport Studies Level 3
New Zealand Institute of Sport
Certificate in Sport and Recreation Level 2
New Zealand Institute of Sport
Sacred Heart College
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