Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtnee Kaiwai

Papakura

Summary

I am a very enthusiastic and hard working person with a high sense of reliability. I have a great interest in retail and hospitality as most of my work experience fall in these areas. I am looking to further my experience in these roles and also utilise skills I have gained through previous work. I am committed to my work and welcome new challenges.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Customer service professional with history of managing teams and optimizing customer service operations to drive satisfaction and efficiency. Proven ability to adapt to changing needs and foster collaborative team environment. Recognized for strong communication and conflict resolution skills.

Overview

10
10
years of professional experience

Work History

Security Officer

First Security Guard Services
06.2023 - 01.2025
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

License Plate Manufacturer

Kiwi Plates
01.2021 - 06.2023
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.

Poultry Farmer

Tegel Foods Ltd
05.2019 - 08.2020
  • Feeding
  • Vaccination
  • Grading
  • General cleaning
  • Load in/Load out
  • Improved poultry farm efficiency by implementing advanced farming techniques and technologies.
  • Maintained proper chicken house temperature and ventilation.
  • Monitored flock for signs of disease or physical distress and culled infirm individuals.
  • Loaded poultry on trucks for transfer to processing plants.
  • Collaborated with veterinarians to implement flock health plans that improved bird well-being and productivity.

Store Assistant/Assistant Manager

Full Tank Ltd
10.2016 - 10.2017
  • Customer service
  • Cash handling/Efpos
  • Food and beverage preparation
  • General cleaning
  • Stocktake
  • Staff training
  • Daily data entry
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.

Waitressing/Kitchen Hand

TnT Catering
03.2016 - 09.2016
  • Food preparation
  • Food handling
  • Food and beverage service
  • General cleaning
  • Restocking
  • Taking accurate orders
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.

Cook/Store Person

Jesters Pies
11.2014 - 12.2014
  • Pie cook
  • Food preparation
  • Customer service
  • Cash handling
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Work Experience.

Education

Employment Coaching - Employment coaching, Literacy and numeracy, Employment skills

Solomon Group
12.2016

Hospitality Level 3 & 4 - Bartending, Liquor license, Health and safety, Barista, Food regulations

New Zealand Management Academy
12.2016

Skills

  • Hard working
  • Punctual
  • Consistent
  • Stocktake
  • Cash handling
  • Customer service
  • Reliable
  • Committed
  • Fast learner
  • Report writing
  • Incident reporting
  • Security guard license COA
  • Team leadership qualities
  • Farm equipment operation
  • Product assembly
  • Machine operation
  • Workplace safety
  • Shipment preparation
  • Computer-aided design

Timeline

Security Officer

First Security Guard Services
06.2023 - 01.2025

License Plate Manufacturer

Kiwi Plates
01.2021 - 06.2023

Poultry Farmer

Tegel Foods Ltd
05.2019 - 08.2020

Store Assistant/Assistant Manager

Full Tank Ltd
10.2016 - 10.2017

Waitressing/Kitchen Hand

TnT Catering
03.2016 - 09.2016

Cook/Store Person

Jesters Pies
11.2014 - 12.2014

Employment Coaching - Employment coaching, Literacy and numeracy, Employment skills

Solomon Group

Hospitality Level 3 & 4 - Bartending, Liquor license, Health and safety, Barista, Food regulations

New Zealand Management Academy

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