Courtney Bestow
Christchurch,CAN
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.
Reference
Taran Singh - 0223238566
Overview
7
7
years of professional experience
Work History
Call Center Representative
2B Connected
Christchurch, Christchurch
06.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Performed outbound calling campaigns to promote new products or services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Offered resolutions to de-escalate calls and solve customer issues.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Sales Representative
Waypoint
Christchurch, Christchurch
06.2023 - 11.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Negotiated pricing contracts with customers to maximize profits.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Analyzed customer feedback to improve products and services.
Housekeeper
Central city apartments
City Centre , Christchurch
11.2022 - 06.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Cleaner/Custodian
Millenium
Hornby, Christchurch
02.2022 - 11.2022
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Transported trash bags to designated disposal areas.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replenished supply of hand soap, paper towels and other consumables.
- Transported trash and hazardous waste to appropriate disposal area.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
Picker Packer
NOOD
Woolston, Christchurch
12.2017 - 02.2018
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Labeled packages accurately with destination addresses for shipping purposes.
- Reported any damaged products to supervisor immediately upon discovery.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
Education
No degree -
Cardinal Newman High School
ScotlandSkills
- Sales closing
- Complaint resolution
- Customer Service
- Critical Thinking
- Calm Under Pressure
- Sales Development
- Complex Problem-Solving
- Quality Control
- Order Picking
- Work order processing
References
References available upon request.
Timeline
Call Center Representative
2B Connected
06.2024 - Current
Sales Representative
Waypoint
06.2023 - 11.2023
Housekeeper
Central city apartments
11.2022 - 06.2023
Cleaner/Custodian
Millenium
02.2022 - 11.2022
Picker Packer
NOOD
12.2017 - 02.2018
No degree -
Cardinal Newman High School
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