Courtney Couper

• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
• Designed specialty cakes for weddings, birthdays, and graduations.
• Managed material inventory and ordered new materials when needed.
• Developed a loyal clientele through exceptional customer service.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.

• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Coached employees through day-to-day work and complex problems.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Maintained a clean and organised work environment, promoting a professional image of the hotel to guests.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimising discrepancies.
• Managed reservation enquiries over phone/email/web platforms effectively.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.

Covered a maternity leave position for 12 months

• Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
• Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
• Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
• Advocated for client rights, ensuring equitable access to necessary services and resources.

Following the birth of my first child, I started a business supplying wedding stationery, which I ran from home. I began by designing wedding stationery and sending it to my local print shop to get printed. Eventually, I acquired an industrial printer and cutting machine and became one of the go-to wedding stationery businesses in New Zealand.

• Utilised Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
• Created digital image files for use in digital and traditional printing methods.
• Researched industry trends to stay current on best practices in graphic design.

• Resolved any issues or concerns raised by clients during the course of a campaign, maintaining strong client relationships through proactive problem-solving measures.
• Recommended specific advertising strategies based on company goals, developing individualised plans to generate revenue and build customer base.
• Coordinated with graphic designers and copywriters to develop visually appealing advertisements.
• Developed innovative and creative sales pitches.
• Developed strong relationships with advertisers.
• Exceeded weekly sales targets consistently by leveraging industry knowledge and strong negotiation skills.
• Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
• Used cold calling to reach out to local business owners needing new advertising products and services.

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Merchandised over-the-counter goods and rotated stock.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Assisted customers in selecting over-the-counter medications and health care products.
• Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.

• Travelled New Zealand for approximately two years while working in hospitality
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
• Guided groups of up to 50 people on scheduled tours.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
• Built personal relationships with guests to promote positive experiences.