Courtney Craw

• Developed customized travel itineraries for clients visiting Big Cedar Lodge.
• Made reservations for guests based on individual preferences, schedules, and budgets.
• Managed and created reservations for accommodations, golf, dining, spa, and activities, ensuring a seamless experience for guests.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Resolved customer complaints with empathy, achieving prompt resolutions to enhance satisfaction and loyalty.
• Delivered customer service support for high-volume incoming calls and emails in a fast-paced call center environment.
• Enhanced team efficiency by educating new members on essential systems and procedures.
• Made sure that I complied with leisure sales by hitting conversion and upsell targets set by management.
• Used Flybook, Agilisys, Seven rooms, Revinate and microsoft applications in my day to day work life.

Achievements:

• Big Cedar Lodge safety champion for Quarter 1 2025
• Big Cedar Lodge safety champion for March 2025
• Associate of the month nominee June 2025
• Associate of the month for June 2025

• Organized and restocked display items to enhance product visibility and customer engagement.
• Assist with customer enquiries both over the phone and face to face with a high level of professionalism
• Carry out basic cleaning activities to ensure a tidy and clean presentation of the store
• Worked on till and processed transactions by scanning items and using EFTPOS system and accurate cash handling.
• Bagged and labeled produce ready for purchase
• Kept up-to-date knowledge of all products available in the store.

Corporate Host:

• Greeted and welcomed guests to enhance overall experience in the suite
• Offer alcoholic and non-alcoholic beverages, pouring spirits, opening cans and bottles, pouring beverages in glass for customers
• Maintained suite cleanliness by promptly disposing of empty cans and glasses after meals to ensure a tidy environment

Bar staff:

• Greet and welcome customers
• Use the EFTPOS machine for purchases of beverages
• Opening and serving paid canned beverages
• Restocking beverages
• Achieved Servewise Host responsibility certification on 02/05/24 to validate compliance with service standards

• Completed daily orders with expert packing of shipments and maintained accuracy by following packing lists.
• Conducted quality control checks to ensure items met customer standards and were free from damage.
• Volunteered for extra hours and shifts during peak periods to support team operations.
• Maintained cleanliness and organization of work areas by sweeping floors, disposing of trash, and picking up products.

• Prepared orders for shipment by picking, packing, and labelling merchandise.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Resolved issues with problem baskets, sourced stock for Pick/Packers orders, and repaired label printers and computers.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Conducted quality control on clothing items to ensure compliance with standards and performed Health & Safety checks.
• Trained new staff on operational procedures and safety protocols.
• Executed tasks assigned by Warehouse Manager to enhance daily operations.
• Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
• 19/07/22 - expired = Forklift Training Centre - FTC South NZ Ltd Operators Certificate - Work safe Certified Forklift Operator - Counterbalance Forklift

• Picked and packed order items to ensure accurate and timely delivery.
• Volunteered for extra hours and shifts during peak periods to ensure on-time shipping.
• Maintained clean and organized work areas to support safety and efficiency.