Courtney Denicker
Hamilton,Waikato
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experiences through welcoming interactions and extensive product knowledge.
Overview
3
3
years of professional experience
Work History
Store Manager
Lovisa
07.2024 - Current
- Achieved store KPIs through effective management and strategic planning.
- Conducted comprehensive stock audits to ensure inventory accuracy and prevent discrepancies.
- Led, empowered, and motivated staff to enhance performance and maintain high standards of customer service.
- Acted as a brand ambassador, promoting store image and fostering customer relationships.
- Supervised team operations, ensuring efficient workflow and collaboration.
- Directed store operations to ensure optimal performance and achievement of sales targets.
- Managed cash handling procedures and executed loss prevention measures.
Sales Assistant Team Member
North Beach
11.2022 - Current
- Answered customer inquiries regarding product availability and pricing.
- Operated cash registers accurately and efficiently while maintaining security of funds at all times.
- Handled returns and exchanges according to company policy and procedures.
- Used product knowledge to assist customers and suggest products.
- Assisted other departments when needed, including cashiering, and stocking shelves.
- Resolved customer complaints promptly to maintain customer satisfaction.
- Answered incoming telephone calls to provide store, product and service information.
Production Assistant
APL manufacturing
05.2024 - 06.2025
- Followed established health and safety protocols to ensure compliance and safety.
- Adhered to a thorough process to guarantee smooth and effective production activities.
- Processed and dispatched orders efficiently.
- Assembled products efficiently to meet production targets.
FOH Staff Member
Olive cafe
01.2022 - 07.2023
- Processed payments using POS system accurately and efficiently.
- Performed opening and closing procedures according to established guidelines.
- Managed inventory of supplies and restocked when needed.
- Resolved conflicts between guests or staff members in a professional manner.
- Greeted customers and answered inquiries in a friendly manner.
- Handled all phone orders with accuracy and efficiency.
- Resolved customer complaints promptly and professionally.
- Greeted and talked pleasantly with customers to promote positive image for business.
Volunteer
Pace power & air
- Organized, labelled, and filed documents according to a structured system for easy retrieval and secure storage.
- Conducted comprehensive inventory counts and reconciled physical stock with system records to ensure accurate inventory levels.
- Inspected and processed incoming parcels, ensuring proper delivery to designated recipients or secure storage.
Education
Completed Level 3 With University Entrance -
Rototuna Senior High
10-2023
Skills
- Time Management: Effectively manage time and prioritize tasks to handle multiple responsibilities
- Teamwork: The ability to collaborate effectively with others
- Problem-solving: Demonstrated ability to identify and solve problems
- Adaptability: The ability to adjust to new challenges and environments
- Interpersonal Skills: Strong people skills, such as empathy and active listening
- Creativity and Innovation: The ability to come up with new ideas and solutions
References
References available upon request.
Timeline
Store Manager
Lovisa
07.2024 - Current
Production Assistant
APL manufacturing
05.2024 - 06.2025
Sales Assistant Team Member
North Beach
11.2022 - Current
FOH Staff Member
Olive cafe
01.2022 - 07.2023
Volunteer
Pace power & air
Completed Level 3 With University Entrance -
Rototuna Senior High
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