Courtney Down
Marton
Summary
Experienced quality technician prepared for any responsibilities. Proven track record in quality assurance, process improvement, and regulatory compliance. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and maintaining high standards. Skilled in root cause analysis, quality control procedures, and technical troubleshooting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Quality Technician
Speirs Foods
04.2023 - Current
- Served as a liaison between the Quality department and other functional areas, providing technical support when needed.
- Implemented statistical process control techniques to monitor production trends and improve overall product quality.
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Conducted root cause analyses to identify areas for improvement within the manufacturing process.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
Quality Assurance Technician
Speirs Foods
11.2014 - 03.2023
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Performed thorough inspections of incoming materials and outgoing products.
Department 2IC
Speirs Foods
02.2014 - 10.2014
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Managed team workload to reach production targets.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Delicatessen & Produce Assistant
Woolworths Supermarket
06.2008 - 06.2012
- Monitored temperature control equipment within storage areas regularly, maintaining optimal conditions for preserving freshness of perishable goods.
- Implemented creative solutions for minimizing shrinkage by identifying factors contributing to waste or spoilage of perishable products.
- Troubleshot issues related to equipment malfunctions or damaged packaging materials promptly, preventing delays in restocking shelves or serving customers efficiently.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
Education
Feilding High School
Feilding, NZ12.2010
Skills
- Good communication skills
- Time Management
- Problem Solving
- Able to work in a team and independently
- Quick learner
Certification
Advanced Auditing Skills Certification
Introductory Hazard Analysis Critical Control Point (HACCP) Certification
First Aid Certificate
Mental Health First Aid Certificate
Fire Warden
Languages
Maori
Limited Working
Timeline
Senior Quality Technician
Speirs Foods
04.2023 - Current
Quality Assurance Technician
Speirs Foods
11.2014 - 03.2023
Department 2IC
Speirs Foods
02.2014 - 10.2014
Delicatessen & Produce Assistant
Woolworths Supermarket
06.2008 - 06.2012
Feilding High School
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