Summary
Overview
Work History
Education
Skills
Certificates
Timeline
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Courtney Glover

Courtney Glover

Auckland,AUK

Summary

Energetic, adaptable, and passionate about creating unforgettable travel experiences, I bring strong leadership, organization, and problem-solving skills. I thrive in fast-paced environments, ensuring smooth tour operations while keeping groups engaged and entertained. With a positive attitude and a deep enthusiasm for New Zealand, Im ready to represent Contiki by inspiring and guiding travelers on the adventure of a lifetime.

Overview

9
9
years of professional experience

Work History

Operational Administrator

Royal New Zealand Navy
08.2020 - Current

• Provide high-quality administrative support to Navy personnel at sea and onshore, ensuring efficient operations.

• Perform hands-on roles, including firefighting, seamanship, and serving as part of a ship’s medical team.

• Represent the Royal New Zealand Navy at Defence Roadshows as part of the Recruiting Team, engaging with potential recruits.

• Support leadership and youth development by mentoring and supervising Navy kids at the Motutapu Island Kids Camp.

Pourer/Cashier

Sidekicker
11.2019 - Current
  • Providing beverages in compliance with company guidelines.
  • Working with a team to ensure smooth and efficient alcohol sales.
  • Ensuring that the customers are happy with service.

Customer Contact Representative

Bay Engineers Supplies
12.2018 - 08.2020
  • Participating in a sales team to reach a common goal and key performance indicators.
  • Taking enquiries via phone, email and EDI.
  • Sourcing products and services through a wide range of suppliers.
  • Liaising with customers on quotes and solutions.
  • Processing orders through GreenTree ERP system.
  • Monitoring status of orders and keeping customers informed of the estimated times of arrival.
  • Maintaining data panels to ensure all work is up to date.
  • Pick and dispatch of orders.
  • Face to face with walk-in customers.
  • Processing cash and trade sales.

Checkout Operator

New World
03.2016 - 08.2018

•Processing transactions efficiently, handling cash and products while providing excellent customer service.

• Collaborating with colleagues to ensure smooth operations and a positive work environment.

•Restocking shelves and maintaining product displays.

•Sorting and packing products correctly to ensure customer convenience.

Education

Mount Maunganui College
Mount Maunganui
12.2016

Skills

  • Passionate about New Zealand
  • Highly reliable, enthusiastic and motivated
  • Strong interpersonal skills
  • Team player attitude
  • Clear and effective communication
  • Complex Problem-solving
  • Public Speaking & Storytelling
  • Kiwi can do attitude
  • Time Management
  • Organisational skills
  • Excellent attention to detail
  • Knowledge of New Zealand
  • Adventure & Outdoor Skills
  • Cultural Awareness
  • Social Media Savvy
  • Passion and spirit for adventure
  • Enjoys a challenge

Certificates

•New Zealand Certificate in Business Level 4 (Administration and Technology)

• New Zealand Certificate in Business Level 3 (Administration and Technology)

•New Zealand Certificate in Maritime Crewing Level 3

•National Certificate of Educational Achievement Level 3

•Basic First Aid and Resuscitation Level 2

•Outward Bound 21 day course

Timeline

Operational Administrator

Royal New Zealand Navy
08.2020 - Current

Pourer/Cashier

Sidekicker
11.2019 - Current

Customer Contact Representative

Bay Engineers Supplies
12.2018 - 08.2020

Checkout Operator

New World
03.2016 - 08.2018

Mount Maunganui College
Courtney Glover