Courtney Haselton
Auckland
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritisation skills.
Overview
6
6
years of professional experience
Work History
Business Analyst
Waka Kotahi
01.2023 - 06.2023
- Delivered Carbon Emissions reporting for the Corporate Sustainable team, ensuring accurate and timely data analysis.
- Proactively managed stakeholder relationships, fostering effective communication and collaboration.
- Streamlined document creation and management processes, enhancing workflow efficiency.
- Facilitated productive meetings, fostering engagement and driving project progress.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyded data to identify root causes of problems and recommend corrective actions.
- Developed customised reports, summarising and presenting data in a visually appealing format.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
Project Coordinator
Tataki Auckland Unlimited
04.2022 - 01.2023
- Provided pivotal project coordination support within the Change and Transformation team, ensuring seamless project execution.
- Utilised Miro to create online boards to facilitate project workshops, enhancing collaboration.
- Managed procurement processes and raised purchase orders, ensuring resource availability.
- Delivered effective communication and presentations to various project stakeholders, ensuring clarity and alignment.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritisation.
- Responded to requests for information on materials to inquiring parties.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Facilitated workshops to collect project requirements and user feedback.
Project Coordinator
Kāinga Ora
05.2021 - 03.2022
- Supported Portfolio & Governance and Methods & Tools coordination.
- Proficiently used JIRA for agile project management and supported Business Analysts and workstream leads.
- Coordinated project meetings and workshops, maintaining detailed minutes.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Played a pivotal role in project reporting and forecasting, ensuring project health.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Responded to requests for information on materials to inquiring parties.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analysed project performance data to identify areas of improvement.
Board/Project Coordinator
Reform Of Vocational Education
01.2019 - 09.2020
- Provided essential support for Workforce Development Council/interim Establishment Board meetings with a focus on legislative and governance aspects.
- Coordinated travel arrangements, meetings, and venues, ensuring smooth operations.
- Supported communications and engagement activities, including website publishing and media engagement.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Responded to requests for information on materials to inquiring parties.
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
Receptionist
Tertiary Education Commission
09.2020 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Delivered exceptional customer service and built strong relationships with internal and external stakeholders.
- Managed reception area, corporate calendar, and various administrative tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct departments.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Organised, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximise efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
Receptionist/Administrator
ABI Rehabilitation
01.2017 - 02.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as the first point of contact and set appointments for prospective clients.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed the front desk and client interactions efficiently.
- Supported incident report management and client file updates.
Marketing/Media Intern
Fitness Magazine
10.2018 - 11.2018
- Performed market analysis and researched the latest trends.
- Optimised website content and images to improve search engine rankings.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Assisted in creating written, video and image content for marketing channels.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Maximised strategic approaches by keeping a close eye on performance and making appropriate adjustments.
- Collected and analysed web metrics such as visits, time on site and page views per visit.
- Sat with marketing team members to learn new tasks and determine the best tactics for solving challenges.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Participated in brainstorming meetings to develop marketing collateral.
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
- Shadowed meetings and observed marketing director to grow their professional experience.
- Practised search engine optimisation to maximise efforts in creating brand awareness.
- Monitored web traffic to analyse website performance.
Education
Bachelor of Arts - Psychology & Criminology
University of Pretoria
Pretoria 11.2015
Honours - Strategic Marketing & Brand Communications
Vega School of Brand Leadership
Johannesburg06.2017
Graduate Certificate - Psychology
Massey University
Auckland07.2022
Bachelor of Science (Honours) - Psychology
University of Auckland
Auckland11.2023
Skills
- Data Analysis & Reporting
- Administration and Management
- Business Analysis
- Project Management
- Process Optimisation
- Business Requirements
- Agile and Scrum Environments
- Business Processes and Procedures
- Planning and Coordination
- Stakeholder Management
- Communication and Presentation
- Meeting Facilitation
- Document Creation and Management
Timeline
Business Analyst
Waka Kotahi
01.2023 - 06.2023
Project Coordinator
Tataki Auckland Unlimited
04.2022 - 01.2023
Project Coordinator
Kāinga Ora
05.2021 - 03.2022
Receptionist
Tertiary Education Commission
09.2020 - 04.2021
Board/Project Coordinator
Reform Of Vocational Education
01.2019 - 09.2020
Marketing/Media Intern
Fitness Magazine
10.2018 - 11.2018
Receptionist/Administrator
ABI Rehabilitation
01.2017 - 02.2017
Bachelor of Arts - Psychology & Criminology
University of Pretoria
Honours - Strategic Marketing & Brand Communications
Vega School of Brand Leadership
Graduate Certificate - Psychology
Massey University
Bachelor of Science (Honours) - Psychology
University of Auckland
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