COURTNEY IKENASIO

• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
• Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
• Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.

• Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
• Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
• Conducted thorough analysis of departmental workflows to identify areas of opportunity for process improvement initiatives.
• Oversaw recruitment efforts for the department, selecting top talent that contributed positively to team dynamics and performance outcomes.
• Managed budgets and resources effectively, ensuring optimal allocation and utilization for maximum results.

• Monitored and replenished display inventory and restructured according to available stock.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Created visual marketing and styled window displays.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Supervised small team of merchandising employees and monitored adherence to company standards.
• Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
• Presented store update suggestions and layouts to management and stakeholders.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day to day duties accurately and efficiently.

• Head Stock Coordinator
• Working in a fast paced head office where deadlines are key and turnovers are vast
• Coordinated Stock through managing and sending stock to 15 stores NZ wide
• Managing stock levels within the company
• Website Orders - Person of contact who packages and delivers website orders, I also answer customers questions/complaints
• Photograph material for website
• Returns - Liase with numerous suppliers regarding repairs, warranties and faults as well as finding solutions for customers.

• Played a vital role in the opening of New Zealands first women's only Stirling store in the busy Sylvia Park
• Assisted customers with prompt and polite support in-person and via telephone.
• Maintained records related to sales, returns and inventory availability.
• Merchandised attractive shelf displays with current offerings including manequins, posters and decal to drive store sales.
• Distributed website orders

In my time working for this successful sportswear store I briefly managed a team of five for a short period of time and adopted leadership skills and management skills.

• Assisted customers with prompt and polite support in-person and via telephone.
• Completed orders and organized product deliveries to meet customer timetables.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Opened new merchandise and stocked sales floor racks and shelves.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Increased sales by building strong customer relationships and providing excellent service.
• Collaborated with team members to achieve a cohesive and efficient store environment.