Courtney James
Darfield
Summary
I am an accomplished Flight Attendant offering 8 years in domestic and international flights with Air New Zealand. Highly skilled in responding to emergency situations and remaining cool under pressure. A professional worker with proven ability to enhance passenger experiences through effective communication and teamwork. I have strong skills in conflict resolution and training, consistently promoting a positive environment while ensuring compliance with safety standards. I am driven to succeed in fast-paced settings.
I am a knowledgeable crew member with a solid background in delivering exceptional service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Air New Zealand
10.2018 - Current
- Learned emergency procedures and safety protocols to ensure passenger security and their safety.
- Assisted passengers with boarding and deplaning processes, enhancing travel experience.
- Communicated flight details and safety information clearly to passengers.
- Collaborated with crew members to maintain service standards during flights.
- Been apart of the buddy program for new crew members when coming out on line.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Truck Driver
Fliway Transport
12.2020 - 02.2021
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed delivery schedules, optimizing routes to minimize delays and enhance customer satisfaction.
- Maintained accurate logs of driving hours, miles traveled, and cargo details for regulatory compliance.
- Collaborated with dispatchers to coordinate timely deliveries and address any operational challenges.
- Assisted in training new drivers on safety protocols and efficient driving practices.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Calf Rearer
Rakaia Island
07.2020 - 12.2020
- Managed calf feeding schedules to ensure optimal nutrition and growth.
- Oversaw health monitoring protocols, identifying early signs of illness in livestock.
- Implemented best practices for sanitation and biosecurity to maintain herd health.
- Collaborated with veterinarians to administer vaccinations and treatments as needed.
- Trained new staff on calf rearing techniques and best practices.
- Managed and motivated employees to be productive and engaged in work.
Bar Staff Member
Sheffield Pub
07.2017 - 10.2018
- Managed daily bar operations, ensuring high standards of service and cleanliness.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Maintained inventory levels, ordering supplies to prevent shortages during peak hours.
- Provided exceptional customer service by anticipating needs and ensuring satisfaction.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Resolved customer complaints promptly, fostering a positive dining atmosphere.
Casual Cafe Worker
Espress Yourself
02.2016 - 09.2017
- Enhanced customer satisfaction by resolving complaints effectively and efficiently.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping satisfaction.
- Trained new staff on checkout processes and customer service standards, fostering a positive work environment.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving techniques.
Cafe Worker
Hobnail Cafe
12.2016 - 01.2017
- School holiday work.
- Managed inventory levels, ensuring timely restocking of supplies.
- Implemented efficient workflow processes to enhance service speed.
- Developed and maintained positive relationships with customers, addressing inquiries effectively.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Education
Certificate in Travel, Tourism & Flight Attending - Tourism
New Zealand School of Tourism
Christchurch, NZ07-2018
High School Diploma -
Darfield High School
Darfield, NZ12-2017
Skills
- Customer service
- Strong work ethic
- Attention to detail
- Knowledge of First aid
- Reliability and punctuality
- Time management
- Team collaboration
- Knowledge of Emergency procedures
- Verbal and written communication
- Leadership qualities
- Problem-solving
- Flight safety
- Issue resolution
- Conflict resolution
- Calm under pressure
- Schedule management
- Training and coaching
- Driven to succeed
Accomplishments
- Mentored newly hired flight attendants within the buddy program, in customer service, safety techniques and general processes
Timeline
Truck Driver
Fliway Transport
12.2020 - 02.2021
Calf Rearer
Rakaia Island
07.2020 - 12.2020
Flight Attendant
Air New Zealand
10.2018 - Current
Bar Staff Member
Sheffield Pub
07.2017 - 10.2018
Cafe Worker
Hobnail Cafe
12.2016 - 01.2017
Casual Cafe Worker
Espress Yourself
02.2016 - 09.2017
Certificate in Travel, Tourism & Flight Attending - Tourism
New Zealand School of Tourism
High School Diploma -
Darfield High School
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